2017
Bachelor of Science in Psychology
Lyceum of the Philippines University
More Info About Me
Hi! I'm April Kaye R. Ballesteros. I have an extensive BPO experience for more than 8yrs now and have handled healthcare and technical support accounts. I am dedicated, capable, and hardworking professional with proven administrative, communication and customer service skills.
I offer dependable and detail-oriented virtual assistance and customer support that focuses on helping businesses provide smooth, professional, and positive experiences for their clients. My services include managing emails, calendars, and schedules; handling customer concerns with patience, empathy, and clear communication via phone, email, or chat; organizing digital files; and creating simple yet engaging graphics using Canva for social media and educational content. With a background in technical support and CRM tools like Salesforce and SAP, I am skilled at troubleshooting and solving issues efficiently. I take pride in being proactive, respectful, and committed to delivering high-quality work that supports both the team’s goals and customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2019
-
2025
Hinduja Global Solutions
(Customer Service Representative)
• Provided proactive support to customers through inbound calls, email, and chat by applying effective customer service techniques, call control strategies, and troubleshooting procedures for domestic appliances. Assisted customers with online purchases, returns, refunds, and repair appointment scheduling.
• Delivered personalized and positive customer experiences by using professional communication and focusing on adding value during every interaction.
• Strengthened customer loyalty by applying proactive service and consultation techniques, helping customers recognize the value of the service provided.
• Continuously enhanced product knowledge through regular training and stayed updated with changing business strategies.
• Navigated systems efficiently and escalated complex issues to the appropriate teams for resolution.
• Performed additional duties as assigned to support business operations.
2017
-
2019
Conduent
(Customer Care Representative)
• Handled inbound calls related to both benefits and end-to-end claims services, providing accurate information on eligibility and preauthorization requirements.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Accurate and efficient data entry for spreadsheets, databases, and records, ensuring error-free results.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Exceptional Customer Care
Providing polite, professional, and solutions-focused assistance through calls, email, and chat.
Efficient Virtual Support
Managing calendars, emails, documents, and schedules with precision and confidentiality.