2017
Bachelor of Science in Psychology
Lyceum of the Philippines University
More Info About Me
Hi! I'm April Kaye R. Ballesteros. I've been working in the BPO industry for almost 5yrs now and have handled various accounts. I am dedicated, capable, and hardworking professional with proven administrative, communication and customer service skills.
Conversion-oriented social media marketing manager with training in a fast-paced content community. I can help you increase your Facebook conversion rate by 15% with a new copywriting strategy. I can identify a more accurate target customer base which increased retention by 5%. Seeking to leverage curiosity and self-improvement skills to become the new social media specialist at your company. I can write, edit, and publish content to share on all brands’ company social media profiles and partner channels.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Hinduja Global Solutions
(Customer Service Representative)
• Handles inbound calls/email/chat, through the use of proactive customer service and call control techniques and proven troubleshooting procedures. Helps customer on how to do an online purchase and to schedule repair appointments.
• Create an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies.
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Performs other duties as assigned.
2017
-
2019
Conduent
(Customer Service Representative)
As a member of the Benefits call center team, its duty is to help people every day by taking calls, actively listening, while discussing healthcare benefits. Managing a steady volume of incoming calls from customers while navigating through multiple systems.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.