2012
Bachelor in Advertising and Public Relations
Polytechnic University of the Philippines
Get to know me!
Results-driven BPO professional with over 8 years of experience in customer service and administrative support. Skilled in managing client communications and enhancing customer satisfaction. Proficient in software tools like Google Workspace, Microsoft Office, and Canva. Strong multitasking and problem-solving abilities. Committed to professionalism and confidentiality, seeking to transition into a virtual assistant role to support business operations.
Skills
Outbound Calling/Appointment Setter
General Admin Task
Canva
Data Entry
Customer Service
Certificates
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My Experience and Education
July 2022
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July 2024
Foundever
(Customer Service Coach)
Supervise team members and implement activities to improve their skills. Assess their performance and review opportunities and actions during daily meetings with operations managers. Daily administrative tasks and reports were also part of the routine.
2019
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2022
TDCX Philippines
(Online Advertising Specialist)
Assisting sales people by calling potential advertisers and scheduling appointments. Answering possible questions from clients about the service in question.
2018
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2019
Teleperformance Philippines
(Supervisor)
Managing a team covering 16 to 18 agents. Conducting daily coaching sessions and follow ups while doing admin task. Daily reporting to managers and director. Was able to be part of a project which helped the business achieve a better customer experience.
2016
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2018
Teleperformance Philippines
(Customer Service Representative)
Providing immediate assistance to customers with booking issues through online chat and emails. Negotiating with hotel owners or decision makers of a certain property.
My Services
Graphic/Content Creator
Basic graphic design tailored to your brand, ready for posting on your social media platforms.
Appointment Setter
Reach out to potential clients through cold calls and ensure follow-ups are completed.
Customer Service
Handling incoming calls, chats and emails.