2012
Bachelor in Advertising and Public Relations
University of the Philippines
More Info About Me
Results-driven BPO professional with over 8 years of experience in customer service and administrative support. Skilled in managing client communications and enhancing customer satisfaction. Proficient in software tools like Google Workspace, Microsoft Office, and Canva. Strong multitasking and problem-solving abilities. Committed to professionalism and confidentiality, seeking to transition into a virtual assistant role to support business operations.
Skills
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
TDCX Philippines
(Online Advertising Specialist)
Assisting sales people by calling potential advertisers and scheduling appointments. Answering possible questions from clients about the service in question.
2018
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2019
Teleperformance Philippines
(Supervisor)
Managing a team covering 16 to 18 agents. Conducting daily coaching sessions and follow ups while doing admin task. Daily reporting to managers and director. Was able to be part of a project which helped the business achieve a better customer experience.
2016
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2018
Teleperformance Philippines
(Customer Service Representative)
Providing immediate assistance to customers with booking issues through online chat and emails. Negotiating with hotel owners or decision makers of a certain property.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.