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MBA major in Enterprise Development (ongoing)
University of Southeastern Philippines
More Info About Me
I am a driven and dedicated professional with a deep aspiration for personal and professional growth. My skill set encompasses a wide range of competencies, including adeptness in business management and development, a skill for nurturing relationships, effectiveness in leadership, a capacity for impactful coaching and mentoring, expertise in training, adept handling of customer relations and communications, and meticulousness in documentation and control. My proficiency extends to records management, client communication, classroom management, and the administration of student records, along with the delivery of both group and individual instruction. For my professional background, I have a mix of experiences that have shaped my competence, from skillfully managing a small business and refining my entrepreneurial skills to dedicating four impactful years to guiding college students through core business subjects and nurturing their academic and personal growth. Furthermore, my experience as a customer service representative taught me how to utilize my communication and problem-solving abilities to ensure client satisfaction. My diverse background demonstrates my remarkable adaptability, unwavering proficiency, and persistent commitment to attaining excellence across a wide range of fields.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2023
Monkayo College of Arts, Sciences and Technology
(Full-time BSBA Instructor)
I instructed core business courses using the English language as a medium of instruction, teaching Principles of Management and Organization and Principles and Practices of Marketing. Employing a comprehensive approach, I gauged student progress through well-designed assessments, adapting strategies to bridge learning gaps. My classroom environment thrived on interactivity, as I extended individualized aid to students facing challenges and actively promoted class discussions through various techniques. My unwavering commitment shone through in the form of consistent office hours, a testament to my dedication to providing additional guidance. By delivering insightful feedback, meticulously curating course materials, and rigorously evaluating assignments, I upheld the highest academic standards. Beyond the classroom, I mentored to junior and senior students, guiding them through the intricacies of business research and the formulation of feasibility studies.
2018
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2019
Enhanced Medical & Industrial Enterprises
(Marketing Manager)
As a Marketing Manager at Enhanced Medical & Industrial Enterprises in Davao, I orchestrated marketing programs that increased brand awareness and drove lead generation. With a keen eye for talent, I spearheaded the recruitment and selection of a proficient team, elevating the marketing department's overall capabilities. In collaboration with the engineering department, I oversaw the supervision of maintenance and repair activities for critical medical equipment, ensuring seamless functionality. I also managed the bidding committee and fostered client relationships. I proactively addressed client queries, comments, and concerns. Guiding the sales support, I facilitated cohesive collaboration with sales representatives to successfully close deals, and by personally demonstrating product advantages and benefits to potential customers, I effectively stimulated interest and encouraged purchases.
2016
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2017
Teleperformance
(Customer Service Representative)
I consistently managed a high volume of incoming calls, ensuring minimal wait times. My customer-centric approach helps me understand and fulfill customer needs while effectively resolving any issues or concerns. I provided personalized guidance and support, quickly addressing inquiries and escalating significant matters to supervisors. Active participation in team meetings and training sessions kept me informed about product updates. Additionally, I diligently clarified customer problems to identify root causes and provide efficient resolutions for both product-and service-related complaints.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.