2016
Bachelor of Science in Entrepreneurial Management
Quezon City University
More Info About Me
"Hi there! I'm Apple, your friendly neighborhood Virtual Assistant with over two years of incredible experiences, mostly assisting awesome clients from the U.S. 🌟 It's been a blast, fine-tuning my communication and organizational skills for some serious collaboration power!
And guess what's the latest buzz? I'm diving into the world of SEO—talk about exciting! 🚀 While I'm a newbie, the idea of unraveling SEO's mysteries and boosting our strategies has me pumped up and ready to roll! ⚡
Let's not forget my epic stint of four and a half years as a receptionist in lively Doha, Qatar. Those years taught me the art of being attentive, patient, and all about delivering top-notch customer experiences. 🌟
Now, picture this: I'm over the moon about blending all these experiences, adding some SEO sparkle, and creating magic in our collaboration. The adventure is just beginning, and I couldn't be more thrilled to jump into the action with you! 🌈✨"
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
January-2023
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August-2023
Long Washington Counseling and Consulting Houston, TX.
(Virtual Assistant/ Receptionist)
Job Responsibilities:
-Appointment Scheduling and Management
-Client Intake and Registration
-Call and Email Handling
-Confidentiality and Privacy Assurance
-Insurance Verification and Billing Support
-Insurance Verification and Billing Support
-Record Keeping and Documentation
-Collaboration with Therapists
-Client Follow-Up and Satisfaction Surveys
-General Administrative Support
*In this role, I effectively managed client interactions, appointments, and inquiries for a mental therapy clinic, ensuring a seamless and supportive experience for clients seeking mental health services.
2021
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2022
Stronghold, HOUSTON TX.
(Virtual Assistant/ Host)
Job Responsibilities:
Guest Experience Management
Booking Coordination
Guest Communication and Engagement
Check-In and Check-Out Support
Guest Experience Enhancement
Reviews and Feedback Management
Administrative Tasks
Marketing and Promotion
Listing Optimization
Calendar and Pricing Management
Emergency Handling and Support
Contract and Agreement Compliance
*As a Virtual Assistant/ Host, I successfully maintained a high standard of guest satisfaction through effective communication, efficient property management, and strategic marketing initiatives, contributing to a positive guest experience and increased occupancy rates.
JUNE-2017
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NOVEMBER-2020
W Hotel and Residences (Mariott International) DOHA, QATAR
(Receptionist)
Job Responsibilities:
Guest Reception and Greeting
Reservation and Seating
Menu Explanation and Recommendations
Order Taking and Accuracy
Billing and Payment Processing
Customer Service and Issue Resolution
Customer Service and Issue Resolution
Reservation Coordination
Hygiene and Sanitation Compliance
Communication and Team Collaboration
Record Keeping and Reporting
Upselling and Promotions
*As a Hotel Restaurant Receptionist, I fulfilled these responsibilities, contributing to a smooth and enjoyable dining experience for guests and positively impacting the restaurant's operations and reputation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.