2023
BS Office Administration
University of Caloocan City
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Lead Generation Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
TTec
(Customer Service Representative II)
• Answering phone calls
• Walking the customer through basic troubleshooting
• Support customers by providing helpful Information
• Ensure that customers’ information is secure
• Make all changes made in the customer’s account are recorded
• Assist in training junior specialists
• Managing connections with eateries and restaurants via call/chat/email.
• Provide status and safety for the delivery to the customer.
• Manage large amounts of incoming phone calls.
• Generate sales leads.
2020
-
2021
Teleperformance
(Chat Support | Back Office Staff)
• Respond to customer queries in a timely and accurate way via phone, email, or chat.
• Identify customer needs and help use specific features.
• Analyze and report product malfunction.
• Update the internal database with information about technical issues and useful.
discussions with customers.
• Monitor customer complaints.
• Inform customers about new products and features.
2019
-
2020
Alorica
(Customer Service Representative)
• Answering phone calls
• Walking customers through basic troubleshooting.
• Support customers by providing helpful Information.
• Answering queries and responding to questions.
• Ensure that customers are satisfied with the services and features of our product.
• Ensure that all changes made in the customer’s account are recorded.
• Let customers know that they are valued and understood.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Specialist
Support in building a pipeline of leads to meet business plans, quotas and company objectives.