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Bachelor of Science in Information Technology
Don Bosco Technological Center
More Info About Me
I have been in the BPO industry for over seven years mainly as a Product and Technical Support representative. I am flexible and reliable and work well in a team environment and on my own. I enjoy trying and learning new things and I am a fast learner. I always give my best in everything that I do.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2022
Realpage Inc.
(Developer Analyst)
Collaborate with the Product and Development team to analyze escalated cases and present the resolution to clients. Determining critical issues and pulling together the relevant point of contact from different groups that can resolve them.
2015
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2019
Accenture
(Net Tech Support – Subject Matter Expert)
Troubleshoot technical issues experienced during online conferences such as low audio or video quality. Work with the Software Developer and internal teams to figure cause and resolution of issues reported. Perform admin maintenance on user accounts. Create a standard operating procedure for the team and worked.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.