2017
BS in Information Technology
National College of Science & Technology
Meet Your Operations Assistant: A Helping Hand in the Digital World
Howdy! I'm Antonette Tibayan, 27-year-old with over 7 years of experience in the industry, with focus on operations support and administrative roles.
I took up a Bachelor of Science in Information Technology when I was in college.
I started to work 7 years ago as an Admin Assistant where I gained experience in a lot of admin tasks like data entry, email management, calendar management, schedule meetings, preparation of reports, coordination and web research.
Then I was promoted as a Graphics & Media developer in 2019.
After a year, there was an opportunity open where I got hired to one of the leading telecommunication companies here in the Philippines. I have worked as an IT service desk/technical support engineer for 3 years.
In 2023, I started to work as a VA where I managed admin and online tasks such as data entry, social media posts and research.
Now, I am continuing pursuing my Virtual Assistant career, that is why I joined a General Virtual Assistant training under PROVA PH which gave me knowledge and expertise in roles like Executive Virtual Assistant, Data Entry, Bookkeeping, SEO and Social Media Manager.
My Skills and Competencies
Data & Process Management
Socia Media Management
Administrative & Executive Support
Project & Task Management
Certificates
My Experience and Education
2020
-
2023
Globe Telecom
(Operations Support Engineer / IT Service Desk)
Provide level 2 technical support in a multi-client environment to resolve hardware, software, and network issues for end-users. Troubleshoot and resolve complex technical problems, manage provisioning requests, and maintain service desk knowledge base. Ensure work orders are completed within agreed service level agreements and manage customer expectations to achieve high levels of satisfaction.
2019
-
2020
St. Dominic College of Asia
(Graphics & Media Developer / Digital Learning Content Management Developer)
Develop and deliver digital learning materials for the academic community. This includes creating training materials, delivering training sessions, and providing technical support to staff. It will work closely with instructional designers and other stakeholders to ensure that the digital learning materials are effective and meet the needs of the learners.
2017
-
2019
St. Dominic College of Asia
(Administrative Assistant)
Provides administrative task such as customer service, email management, scheduling appointments, calendar management, documentation and other administrative tasks. It also involves filing various documents, managing office documentation, maintaining comprehensive and accurate records, and entering and updating data into the system. Additionally, this position maintains and updates databases, generates reports, retrieves information from databases as needed, and attends meetings to take notes of discussions.
My Services
PROJECT & TASK MANAGEMENT
Coordinate projects, track progress, and ensure deadlines are met efficiently.
DATA & PROCESS MANAGEMENT
Organize and streamline data and workflows for accuracy and efficiency.
SOCIAL MEDIA MANAGEMENT
Plan, create, and manage social content to grow engagement and reach.
ADMINISTRATIVE & EXECUTIVE SUPPORT
Handle scheduling, documents, and tasks to keep teams organized and productive.
Testimonials
Amy Wilkerson
"Was a pleasure to work with, very professional and would definitely hire again! Thank you!"
5 Star 🌟 🌟 🌟 🌟 🌟