Hola! I'm JM🙋‍♀️
I am a detail-oriented professional with experience in Trust & Safety, content moderation, and administrative support. In my current role as a Trust & Safety associate, I help maintain platform security and ensure compliance with policy standards. Previously, I managed client communications as an Administrative Clerk and, with a degree in Hospitality Management, I contributed to creative and technical teams for events and presentations, where I enjoy helping teams run smoothly, tackling tasks with organization and a positive can-do attitude. I bring reliability, creativity, and a collaborative mindset to every project as a General Virtual Assistant.
Western Mindanao State University
ㆍMajor in Hotel Administration
ㆍAssistant Head of Creatives in College Organization
• Monitored and managed user content, resolved issues, and maintained safe online communities according to guidelines.
• Identified and escalated emerging abusive trends to proactively mitigate platform harm and ensure continuous compliance with global regulations.
• Analyzed complex situations and interpreted intricate safety policies to render sound, timely moderation decisions under high-pressure conditions.
• Receives and analyzes customer and account source documents for deficiencies; addressing discrepancies using standard procedures; or submitting incomplete documents to the team leader for resolution.
• Maintains clients’ trust and protects operations by keeping confidentiality.
• Contributes to the team effort by doing relevant tasks as needed.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.