2011
Bachelor of Science in Information Technology
Iloilo Science and Technology University
More Info About Me
A dedicated, hardworking and self-motivated person who's eager to learn new skills. I can adapt to shifting priorities while maintaining a good attitude and a strong work ethic. I make it a point to complete my tasks on schedule and to deliver the high-quality work that is required of me.
My Skills and Competencies
Customer Service
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Crawford and Company
(Business Process Associate)
• Set up cases (claims) in CMS and XactAnalysis.
• Follow-up job status assignments.
• Review files to confirm that it is in an acceptable format with all required documents.
• Evaluate, assign/unassign and identify if assignments are eligible for review.
2016
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2018
STARTEK Iloilo
(Customer/Email/Technical Service Representative)
Customer/Email Service Representative
• Assist customers via phone and email regarding concerns with accounts, orders, payments, exchanges, cancellations, refunds and other queries.
• Utilizes computer/on-line guidelines in responding to customer. inquiries.
Technical Service Representative
• Provide assistance via phone regarding customers problem with cable, telephone and internet.
• Assist customer with billing concern and process payment.
• Diagnose technical issues and walk customers through the steps needed to fix various problems.
• Keep logs of all calls answered and addressed, including dates and times.
2015
-
2016
Hinduja Global Solutions PH
(Provider Customer Service)
*Provide assistance to providers such as doctors, nurses, clients and customers via telephone regarding claims and payment issues related to their provider's file, as well as claim status and accuracy.
My Services
Data Entry
Data Entry role involves entering data from various sources into the company computer system for processing and manageme
Customer Service
CSR acts as a liaison, provide product/services information, answer questions, and resolve any emerging problems that o
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.