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BSIT
STI COLLEGE PASAY - EDSA
More Info About Me
Hello, my name is Anne. I have a keen interest in building computers, I have been working in the BPO Shared Services industry in customer service for 6 years, handling various fields, including telecommunications for North American companies. In this role, I managed inbound calls for billing, retention, and customer service. Later, I transitioned into the financial field, working in customer service as an outbound caller in collections. I also gained experience in B2B customer service as an Insurance Tracker Agent for mortgage banking companies like JPMorgan Chase and Wells Fargo. My main responsibilities included B2B calls, administrative tasks, data entry for account creation, and email support. Through this experience, I enhanced my skills in utilizing CRM software, including Salesforce, SAP Management, and Black Knight data and analytics software.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Software Engineer
Certificates
My Experience and Education
2022
-
2024
TRANSWORLD SYSTEM CUSTOMER SERVICES
(INSURANCE TRACKER (CSR II))
Business to Business (B2B) Mortgage Insurance Tracker, Outbound calling for Insurance renewal that includes data entry for Real Estate Mortgage and Master Condo.
2021
-
2022
SUTHERLAND GLOBAL SERVICES
((CREDIT AND COLLECTION SPECIALIST) (CSR II))
UTILIZED SAP, MANUAL OUTBOUND CALLING FOR COLLECTION, RESPOND TO EMAIL, ADMIN TASK, ACCOUNT CREATION FOR B2C AND B2B, BANKRUPTCY PROCESS IN USA (CHAPTER 7, CHAPTER 11, AND CHAPTER 13) SKIP TRACING USING LEXIS NEXIS.
2019
-
2021
SYKES ASIA
(COLLECTION SPECIALIST (CSR II))
MANUAL OUTBOUND CALLING FOR COLLECTION FOR B2C, SETTING UP PAYMENT ARRANGEMENT, UTILIZED CRM, SKIP TRACING USING LEXIS NEXIS.
My Services
Customer Service
Help customers by answering questions, solving problems, and providing information about products and services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.