Hey I am Ann

BDO Unibank
(CSA / Marketing Assistant)

Processed a high volume of daily banking transactions with precision,
ensuring full compliance with internal policies and government
regulations.
Delivered exceptional customer service by addressing inquiries,
resolving concerns promptly, and offering tailored banking solutions to
meet client needs.
Contributed to marketing campaigns, product promotions, and
customer engagement activities that boosted branch sales
performance.
Managed cash flow, reconciled daily transactions, and prepared
accurate financial reports with zero discrepancies.
Supported branch operations through account openings, loan
documentation processing, and cross-selling bank products and
services.
Ensured strict adherence to anti-money laundering (AML) procedures
and Know Your Customer (KYC) requirements.
Handled foreign currency transactions, remittances, and other
specialized banking services with accuracy and efficiency.
Trained and mentored new tellers and staff on operational procedures,
compliance requirements, and customer service best practices.
Assisted in branch audits by organizing documentation, reconciling
accounts, and ensuring compliance with audit standards.