2009
Bachelor of Science in Accounting
University of the Immaculate Conception, Davao City
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2017
-
2017
QUALFON Cebu City
(Customer Support Representative)
Provides real-time customer service and requires strong verbal communication skills with a clear and professional phone demeanor.
Educate customers about features, benefits, and troubleshooting steps for their devices and services.
Assist customers with account management, including updates on billing, payments, and service plans.
2015
-
2016
VXI GLOBAL HOLDINGS Davao City
(Chat Support Representative)
Respond promptly to customer inquiries through live chat, ensuring a friendly and professional tone.
Manage multiple chat sessions (2-3) simultaneously, prioritizing customer needs and maintaining a seamless experience.
2009
-
2010
CONCENTRIX Davao City
(Technical Support Representative)
Provides real-time customer service via inbound calls
Handles technical issues at the same time specializing in product promotion and upselling.
My role involves engaging with customers to effectively communicate the benefits of various products.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.