2009
Bachelor of Science in Information Technology
System Technology Institute College
Hi! I'm Annie, Your virtual helper from a distance.
I am Annie from Cebu, Philippines. I am married with 2 kids. A Bachelor graduate of Information Technology.
I can easily adapt to a new work environment and can deal with people within the organization. I am also attention to detail and analytical. I am well versed and specialist in:
· Microsoft Office Applications (Word, Excel, PowerPoint and Access)
· Google Applications (sheets, docs, slides, calendar, and forms)
· Virtual Assistance for admin task
· Product Lister
· Product Researcher
· Ebay Dropshipping
· Amazon Dropshipping
· Email Support
· Customer Support
· installing windows, software, applications, antivirus and patches
My Skills and Competencies
Data Entry
Lead Generation
Online Bookkeeper
Email Management
Product Researcher
Drop Shipping
Certificates
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My Experience and Education
2019
-
2023
Accenture Inc.
(IT Support Analyst)
· Troubleshoot and fix computer software issues.
· Troubleshoot and fix hardware computer issues.
· Managed incident tickets and met its SLA’s.
· Managed and monitoring IT assets.
· Allocate requests from users.
2017
-
2019
Accenture Inc.
(QA (Quality Assurance) Agent)
· Monitoring Agents and doing random rides along.
· Auditing of Dispatch Agent’s session.
· Training agents to various SOP’s and SOW’s.
· Provide coaching sessions to agents.
· Performing specific adhoc task.
· Conducting shift meetings.
2016
-
2017
Accenture Inc.
(Site Dispatch Agent Team Lead)
· Remote access on client’s computer and perform software repair and installations by troubleshooting via remote service tools.
· Assisting clients when they have email and desktop issues. Supports Mac and Windows 7, 8 and 10 computers.
· Responding to queries on the progress of the PC repair by means of providing proficient chat communication with end-customers.
· Undertake analysis, diagnosis and resolution of client problems.
· Escalate unresolved problems to the appropriate area.
· Log, troubleshoot and track problems.
My Services
Lead Generation
Identifying and attracting potential customers, laying the foundation for business growth and success.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Encoder
I efficiently translates information with precision and confidentiality and ensuring data accuracy.
Bookkeeper
Meticulous financial professional who ensures the systematic recording and organization of financial transactions.