Hi, I'm Annica

Get To Know Me More

Hi, it's nice to meet you. Thank you for taking the time to visit my profile.
My name is Annica, but you can call me Nica. I am 33 years old, married, and a full-time mom to a beautiful ausome boy.
I've worked for the BPO industry as a Customer Service Representative and Front Desk Receptionist in the Hospitality Industry.
I may not have an extraordinary work history, but I believe there are so many things I can offer if trained appropriately.
Consider me for my strengths: self-reliance, resourcefulness, being result-oriented, and working with minimal supervision. I am also emotionally intelligent and work with honesty and integrity.
I look forward to hearing from you!
Have a great day ahead!

Annica Sherness Peñero
Tacloban City, Philippines
annicapenero@gmail.com
Freelancer
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My Skills and Competencies

Amazon Product Research
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Healthcare

Antonia Vargas Salino School Foundation , Inc

2019-2020
Caregiving

AMA Computer Learning Center

2009-2011
Associate in Hotel and Restaurant Services

AMA Computer Learning Center

2007-2009
Bachelor of Science in Management

University of the Philippines-Visayas

2012 - 2014
Asia Stars Hotel
(Hotel receptionist)

-Welcomed each new arrival pleasantly and confirmed reservations and identification.
-Developed and maintained positive relationships with guests for satisfaction.
-Confirmed relevant guest information and payment methods to prevent fraud.
-Kept accounts in balance and ran daily reports to verify totals.
-Collaborated with team members to handle guest requirements from check-in through check-out.
-Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

2012 - 2012
Aegis People Support
(Customer Service Representative)

-Handled customer inquiries and suggestions courteously and professionally.
-Answered customer telephone calls promptly to avoid on-hold wait times.
-Responded to customer requests for products, services, and company information.
-Responded to customer requests, offering excellent support and tailored recommendations to address needs.

My Services

Graphic Design

The complete process of identifying requirements, envisioning, and producing graphics, including illustrations, logos, l

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tacloban City,
Philippines
Email :
annicapenero@gmail.com


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