2002
Bachelor of Science in Computer Science
Lyceum of the Philippines University
More Info About Me
College graduate with a degree in Computer Science. Multiple years of experience in the telecommunications industry mostly in operations and sales. Almost a decades worth of experience in the banking industry, particularly in branch banking operations and branch system support. Currently a financial consultant for one of the world’s top global insurance provider. Interests: crafting, home styling and organizing. Loves everything nice and neutral.
My Skills and Competencies
Bookeeping
Social Media Management
Graphics Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2002
-
2004
DIGITEL MOBILE PHILIPPINES
(Sales Admin Assistant / Customer Care Specialist)
• Responsible for the preparation and distribution of different sales records and reports
• Promotes company's products and services to subscribers and potential clients by highlighting the benefits and advantages to help them better appreciate Sun’s competitive advantage
• Acquires new subscribers and provides customer service to existing subscribers of the company
2004
-
2012
SECURITY BANK CORPORATION
(Bank Officer)
Customer Service Specialist – Teller
• Primarily responsible for deposit account servicing (deposits, withdrawals, encashments, inquiries, etc.), processing of payments, receipts and other monetary transactions among others
Executive Secretary
• Provides Admin Support to the First Vice President, Vice President of the company and the Branch Banking Operations Group
Customer Data Officer
• Initiates projects related to customer information database development and monitor its implementation to ensure that all project objectives are met
• Review all customers’ accounts opened in the system to ensure compliance with existing policies and procedures
Alternative Channels Head
• Manages the overall operation of the unit in terms of service delivery, productivity and strict compliance to established policies of the bank and other regulatory agencies
Process Development Officer
• Prepares system process specifications for the bank’s new branch systems
Quality Assurance Officer
• Identifies policies, processes, and procedures for revision / improvement and coordinates with the concerned units for standardization and implementation
2018
-
2022
PRU LIFE UK
(Licensed Financial Consultant)
Provides advice to clients retirement planning, investments, and insurance decisions to help clients achieve their financial objectives.
2016
-
2022
Boxed by Pine
(Social Media Manager)
Manages social media account platforms that includes posting of digital campaigns, analyzing engagement data and responsible in customer interactions and engaging in customer online.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.