2010
Legal Management
Ateneo de Naga University
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
February 2022
-
September 2022 )
Cognizant
(Senior Process Executive-Voice)
• Order taking account.
• Taking, creating, modifying orders.
• Checking order and delivery status.
• Sending emails, requesting credits, callbacks, processing customer requests on their orders.
• Providing options if items not available.
• Providing excellent service.
September 2019
-
September 2021
Wells Fargo
(Account Resolution Specialists)
• Collection department, collecting customers total payment due.
• Providing options to customers, how to bring their account current and up to date.
• Waiving late fees, for valid instances.
• Calling customer outbound and manual cell dialing.
• Receiving inbound calls, once queueing.
• Profiled for manual cell dialing.
• Transferring customer to other department once, concern is beyond my scope.
• Assisting customer if requesting for payment plan.
November 2018
-
August 2019
SM Development Corporation
(Property Specialist)
• Selling properties condo and house and lot local and international.
• Providing and assisting customers preference and needs.
• Develop pipeline and new qualified clients every month.
• Inviting clients to attend events to make them feel at home and welcome.
• Posting online, marketing. Snipping client while on duty.
• Establish and maintain good relationships with sellers and clients.
April 2013
-
August 2018
Convergys Philippines
(Customer Service Representative)
• Handled International collections account 3 years. Inbound outbound and manual cell
dialing. 2 years back office work.
• Collecting missed payment on customers credit card.
• Providing options and benefits making payment over the phone.
• Included in Top agents.
• Promoted for escalation support.
• Taking supervisory calls once client look for one.
• Coaching agents of how they handle their calls.
Wells Fargo
( September 2019 - September 2021) Account Resolution Specialists
• Giving scenarios and feedback to agents.
• Directly reporting to managers, for agent stats.
• Sending end of day report.
• Appointed for excel and teaching colleagues.
• Handled mini team, doing side by side coaching and barging calls.
• Has been part of the engagement team.
• Handled Cisco account. Back office.
• Engineer assistant, doing follow up on their cases and backlogs.
• Sending email follow up and chat.
• Will call clients once engineer requested.
• Handled Google. Back office. Order status.
• Assisting customer thru email and chat regarding their order status.
• Providing excellent customer service.
July 2012
-
March 2013
Sutherland Global Sevices
(Operations Department Specialists)
• Customer billing anti-virus for 1 year, and 8 months in operations department back office,
direct to client reporting.
• Taking international inbound and outbound calls.
• Providing customer satisfaction thru assisting them on their concern.
• Aiming for CSAT scores.
• Promoted after a year to be one of the operations department specialists.
• Generating reports every hour, to check two accounts I handled if passing SLA.
• Checking agents’ attendance and providing queue for breaks, over breaks and if
account needed over time takers.
• Generating reports in hourly basis to send directly to clients and managers.
November 2010
-
April 2011
Folded And Hung ( Adenip Inc.)
(Cashier / Sales Associate)
• Assisted customer buying clothes at the physical store.
• Giving them mix and match suggestions for their get up.
• Dressing mannequins according to monthly theme.
• Sales associate and a cashier.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.