2009
Business Administration Major in Management
New Era University
Meet Anne - your online associate
A Filipino citizen residing in Quezon City Philippines with a degree in Business Management. An experienced back office administrative assistant for 5 years. A skilled customer service associate with 4 years of experience and an expert content moderator for social media account for 3 years. With strong interpersonal skills and ability to handle multiple tasks efficiently and accurately. Able to work under pressure and successfully deal with competing demands. A self-directed team player who is always willing to go the extra mile.
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Social Media Management
Certificates
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My Experience and Education
2022
-
2024
Enshored
(Content Moderator)
Ensure the safety and functionality of online platforms that rely on user-generated content.
Review large amount of textual, visual, and audio data to judge whether materials comply
with predetermined platform rules and guidelines.
Determine bias and discrimination against specific groups of people based on age, race.
religion, disability status, sexual orientation, and gender expression/identity.
Remove offensive/harmful content to protect users from exposure to obscene language,
extremism, violence, crimes, sexual exploitation, drug abuse, scams, and trolling.
Monitor online channels for violations of company policies and copyright infringements.
Cultivate and nurture trusting relationships with users, senior managers, and colleagues.
2018
-
2019
Iqor
(Customer Service Escalation Resolution Specialist)
Receive and analyze customer complaints or concerns to determine their root
cause.
Collaborate with internal teams to investigate and resolve customer issues.
Serve as a mediator between customers and different departments within the
organization.
Provide guidance to customer service representatives on handling escalated
cases.
Maintain accurate records of customer interactions and case resolutions.
Identify opportunities for improvement in customer service process.
Ensure customer satisfaction and resolution of escalated issues.
2016
-
2018
Teletech
(Customer Service Associate)
Answers phone calls and provides important information /assistance to client.
Communicates with customers on the phone to take care of concerns.
Resolves customer’s issues on the first call / contact whenever possible without having to
transfer the caller.
Follows escalation procedures as needed.
Calculate charges / billing and process
payments
Offer new services or promos and perform
sales.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.