2009
Business Administration Major in Management
New Era University
Meet Anne - your online associate
A Filipino citizen residing in Quezon City Philippines with a degree in Business Management. An experienced back office administrative assistant for 5 years. A skilled customer service associate with 4 years of experience and an expert content moderator for social media account for 3 years. With strong interpersonal skills and ability to handle multiple tasks efficiently and accurately. Able to work under pressure and successfully deal with competing demands. A self-directed team player who is always willing to go the extra mile.
My Skills and Competencies
Data Entry
Content Creator
Customer Service
Calendar Management
Data Management
Email Management
Social Media Management
Certificates
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My Experience and Education
2022
-
2024
Enshored
(Content Moderator)
Ensure the safety and functionality of online platforms that rely on user-generated content.
Review large amount of textual, visual, and audio data to judge whether materials comply
with predetermined platform rules and guidelines.
Determine bias and discrimination against specific groups of people based on age, race.
religion, disability status, sexual orientation, and gender expression/identity.
Remove offensive/harmful content to protect users from exposure to obscene language,
extremism, violence, crimes, sexual exploitation, drug abuse, scams, and trolling.
Monitor online channels for violations of company policies and copyright infringements.
Cultivate and nurture trusting relationships with users, senior managers, and colleagues.
2018
-
2019
Iqor
(Customer Service Escalation Resolution Specialist)
Receive and analyze customer complaints or concerns to determine their root
cause.
Collaborate with internal teams to investigate and resolve customer issues.
Serve as a mediator between customers and different departments within the
organization.
Provide guidance to customer service representatives on handling escalated
cases.
Maintain accurate records of customer interactions and case resolutions.
Identify opportunities for improvement in customer service process.
Ensure customer satisfaction and resolution of escalated issues.
2016
-
2018
Iqor
(Customer Service Associate)
Listens to customers’ concerns, handles complaints, and provides detailed
explanations of products or services both in person and over the phone.
Reviews accounts, resolves issues efficiently—often on the first contact—and
processes orders, payments, and billing accurately. Monitors customer
satisfaction, follows escalation procedures when necessary, and offers new
services or promotions to enhance customer experience.
2010
-
2015
Generali Insurance Company
(Claims Admin Assistant)
Efficiently processed and managed insurance claims, ensuring strict compliance with company policies and
confidentiality requirements. Maintained comprehensive documentation and collaborated with clients, agents, and
adjusters to verify and validate claim information. Prepared detailed reports and monitored claim progress to
ensure timely approvals and settlements. Provided administrative support to enhance team operations, including
scheduling, record-keeping, and addressing client inquiries with professionalism and courtesy.
2015
-
2016
WNS
(Hotel Reservation Specialist)
Assist customers with travel and hotel reservations based on their preferences
and budget. Verify availability, plan itineraries, and process payments
efficiently. Resolve booking issues promptly and provide clear answers to
customer questions. Promote reservation services to enhance customer
experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Calendar Management
Adding meetings, calls, and events with correct details managing invites, setting reminders and notifications.