Bachelor of Science in Nutrition
University of the Philippines Los Baños
A highly experienced professional with a strong background in guest relations, customer service, and workforce planning in the cruise line industry. Skilled in managing operations, supervising teams, and ensuring excellent service standards. Proven ability to adapt in fast-paced environments while maintaining professionalism, leadership, and effective communication across diverse teams.
University of the Philippines Los Baños
Handled short-term manpower scheduling and logistics, coordinated sign-on/sign-off procedures, ensured compliance with regulations and policies, maintained HR data management, collaborated with internal teams and external partners, and supported workforce readiness.
Delivered professional front-line guest service, assisted with check-in, immigration, customs, and guest concerns, managed financial transactions, coordinated with departments, and ensured compliance with safety and service standards.
Provided 24-hour front desk and guest service support, handled passenger inquiries, managed guest accounts, supported embarkation/disembarkation processes, and ensured guest satisfaction by collaborating with different departments.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.