1994
Bachelor of Science in Nutrition
University of the Philippines Los Baños
More Info About Me
A highly experienced professional with a strong background in guest relations, customer service, and workforce planning in the cruise line industry. Skilled in managing operations, supervising teams, and ensuring excellent service standards. Proven ability to adapt in fast-paced environments while maintaining professionalism, leadership, and effective communication across diverse teams.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2010
-
2025
Royal Caribbean Cruise Line (RCCL Philippines Head Office)
(Short Term Planner)
Handled short-term manpower scheduling and logistics, coordinated sign-on/sign-off procedures, ensured compliance with regulations and policies, maintained HR data management, collaborated with internal teams and external partners, and supported workforce readiness.
2005
-
2006
P&O Ocean Majesty (EPTI)
(Passenger Service Assistant)
Delivered professional front-line guest service, assisted with check-in, immigration, customs, and guest concerns, managed financial transactions, coordinated with departments, and ensured compliance with safety and service standards.
2000
-
2001
Norwegian Cruise Line (NCCL) – Norwegian Sea (Hotel)
(Passenger Service Assistant)
Provided 24-hour front desk and guest service support, handled passenger inquiries, managed guest accounts, supported embarkation/disembarkation processes, and ensured guest satisfaction by collaborating with different departments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.