2013
BS IN INFORMATION TECHNOLOGY
STI COLLEGE OF GENSAN
More Info About Me
I'm passionate about my work. My initial priority is client satisfaction and I always concerned about the client's satisfaction by providing the highest possible results. I love this type of work, am available for long or short-term projects and am very flexible. Microsoft Office Suite, Canva, Adobe Photoshop, Google Drive are my most-used software programs in the business world, that is why I'm here to make sure you get the full benefit of it. I would love to put my expertise to work for you!
My Skills and Competencies
Graphic Design - Photo Editing
Customer Support Representative
Social Media Management
Influencer Marketing Outreach
Data Entry
Lead Generation
Certificates
×
![]()
My Experience and Education
July 2024
-
Present
Mela
(Influencer Marketing | Customer Support Representative | Shopify VA)
● Outreach to social media influencers and events/workout studios
● Monitor and respond to comments, messages, and mentions in a timely and professional
manner.
● Engage with followers, build a community, and increase brand awareness.
● Track and analyze social media metrics to measure the effectiveness of campaigns and
make data-driven recommendations for improvement.
● Stay up-to-date with the latest social media trends, tools, and best practices.
● Respond to Facebook comments on Ad’s
● Sending out samples as requested by the team
● Respond to customer inquiries via social media
● Respond to customer inquiries via email
● Resolve customer issues, complaints, and concerns promptly and effectively
● Manage customer's subscriptions, cancellation of orders and refunds (Shopify)
● Maintain a comprehensive understanding of company products/services to address customer questions effectively.
● Collaborate with other departments to ensure customer needs are met and issues are resolved.
● All outreach and send out’s are to be tracked in google doc and a weekly recap should be provided at the end of day Friday noting how many people/events/etc. were contacted and how many cases were sent out.
● Update YTD Sales every day.
2021
-
2023
BRANDLIFT
(SOCIAL MEDIA MANAGER | GRAPHIC DESIGNER)
-Designed engaging social media graphics (e.g., posts, stories, ads) for various platforms (e.g., Facebook, Instagram, Twitter, Pinterest).
-Created social media templates for consistent brand identity across platforms.
-Developed data-driven social media content based on audience demographics and trends.
-Collaborated with marketing teams to ensure brand messaging is consistent across social media platforms.
-Conducted competitive analysis to understand current design trends and adapt them for the brand’s social media presence.
-Analyzed social media content performance metrics (e.g., engagement, reach, click-through rate) to identify what resonates with the audience.
2019
-
2020
WISE COUNTY DOOR
(GRAPHIC DESIGNER | CONTENT WRITER)
Developed copy for client websites and blogs
Wrote advertising copy for print ads
Write and design digital ads
2018
-
2019
JMP SHALOM TRAVEL AND TOURS
(TRAVEL CONSULTANT)
Assist clients with travel inquiries and bookings.
Provide personalized travel advice and itineraries.
Make flight, hotel, car rental, and tour reservations.
Offer information on travel visas, insurance, and regulations.
Handle customer service issues and resolve travel problems.
Stay updated on travel trends and destinations.
Promote travel packages and special offers.
Maintain accurate records and documentation.
Build relationships with clients and travel partners
My Services
Graphic Design | Content Writing
I create visually stunning, on-brand designs that elevate your business identity across all platforms.
Influencer Marketing
Develop influencer strategies to boost brand awareness and connect with target audiences through key influencers.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
Identifying and nurturing potential customers through data-driven strategies to drive business growth.
Customer Support
Assists customers by resolving issues, answering inquiries, and ensuring a smooth experience with a company's products o