2014
Bachelor of Science in Airline Management
Indiana Aerospace University
More Info About Me
Thriving in dynamic environments is my strength. My experience overseeing social media for an online business and excelling in customer service roles has honed my communication, time management, and social media marketing skills. Prior experience as a customer service representative and receptionist further strengthened my ability to navigate client inquiries, build rapport, and prioritize tasks efficiently. To elevate my virtual assistant skillset, I recently completed an in-depth executive virtual assistant course. I'm passionate about leveraging these skills to become a seamless extension of your team. By managing your administrative tasks and social media presence, I can alleviate your workload and empower you to focus on core business activities like client acquisition and strategic development. Consider me a strategic partner in your success – your achievements are mine as well.
My Skills and Competencies
Customer Service
Calendar Management
Email Management
Chat Support
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
2018
-
2023
KumpraDoor Online Seafood and Meat Market
(Social Media Manager)
-anaged online sales platform to process orders, ensure customer satisfaction, and maintain accurate product
information.
-Created engaging social media contentto promote seafood and meat products, increasing brand awareness and
customer engagement.
June 2024
-
August 2024
Hilot Fiipino Massage and Head Spa
(Social Media Manager / Virtual Receptionist)
-Creating graphics using Canva for social media posts to promote services
-Creating and posting content to Instagram and Facebook, increasing customer engagement.
-Managing tasks using Trello
-Creating a task document and checklist
-Email management
2014
-
2015
Sprint Convergys - Banawa
(Customer Service Representative)
-Processed customerinquiries regarding payments,resolved billing issues, and arranged flexible payment plans.
-Troubleshooted customer device problems, diagnosed technical issues, and provided solutions.
-Tracked customer orders, ensured timely delivery, and addressed any delivery concerns.
2007
-
2009
Sanden Intercool Middle East LLC
(Receptionist)
-Provided exceptional customer service to visitors and clients, ensuring a positive firstimpression.
-Managed reception duties including greeting visitors, directing inquiries, and scheduling appointments.
-Maintained a professional and organized work environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Virtual Assistant, Social Media Manager, FB Ads Manager