2011
Bachelor of Science in Information Technology
La Consolacion College-Liloan
More Info About Me
Hi, I’m Anna Marie, a detail-oriented and proactive professional with a background in customer service and a passion for delivering exceptional support. With 6 years of experience as a Customer Service Representative,
I’ve honed my skills in communication, organization, and problem-solving—making me well-equipped to excel as a Virtual Assistant.
In my previous role, I successfully managed customer inquiries, resolved issues efficiently, and maintained accurate records, all while delivering outstanding client experiences. These experiences have built my ability to manage time effectively, work independently, and adapt to new tools and processes with ease.
I am proficient in Microsoft Office, Google Workspace, Live Engage, Microsoft Outlook and thrive in environments that require multitasking, attention to detail, and resourcefulness.
Whether it’s managing schedules, organizing correspondence, or handling administrative tasks, I am committed to helping your business run smoothly and achieve its goals.
Let’s work together to turn challenges into opportunities for growth!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Conduent Business Service Philippines Inc.
(Customer Experience Associate)
Providing information and assistance to the flying passenger Helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Assists passengers with check-in, issue tickets, provide flight information, baggage and solves ticket-related travel problems.
2017
-
2022
Tech Mahindra Limited
(Customer Service Representative)
Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
2011
-
2012
Innodata Knowledge Services Inc.
(Production Associate)
Dealing with Electronic-books Make sure that the tags are correctly and precise
Data Entry
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.