2018
Bachelor of Science in Hotel and Restaurant Management
University of Santo Tomas
About Anna
Graduated from the University of Santo Tomas with a bachelor’s degree in Hotel and Restaurant Management. Possesses substantial experience in Operations Management, Sales Development and Customer Service. Demonstrates strong verbal and interpersonal communication skills with fluency and mastery of the English Language (written and oral).
Proven capability to work under a team. Able to work independently and/or with minimal supervision.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Intercontinental Hotels Group
(Luxury Sales and Service Specialist)
- Delivers brand experience in both sales and service and focuses on the company's luxury line of hotels
- Handles reservation, sales, and customer service solutions
- Addresses multiple customer concerns through calls and email
- Applies specialized customer service skills to include extraordinary follow-up, communication, rapport building and organizational skills
2018
-
2019
Intercontinental Hotels Group
(Reservations Sales Specialist - North American Brands)
- Navigates multiple web-based systems while managing various workstreams to provide an enhanced guest experience.
- Creates, modify and cancels reservations using IRIS (System)
- Does administrative tasks assigned by Team Manager
- Meets defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.