2009
Call Center Management
Bulacan Polytechnic College
More Info About Me
Hi there! You can call me Ahnma.
I am your go to girl on anything Virtual. I can help your business get the boost that you want. I will help you reach your business goals. Flexible, adaptive, detail oriented, that is what I am!
Before I jumped in to a VA world I worked as Workforce Analyst my task are client reports , analytics and managing employee staffing . And aside from it , I am a Admin Assistant in 15 franchisee branches in Manila, Philippines. I also handling my sister social media account that manage their Real Estate business.
If you are looking for someone with leadership skills and flexibility, I am exactly the one you're looking for. I would love to work with you. Let us reach your business goals together!
Anna Marie S. Agana
City of San Jose Del Monte, Philippines
Freelancer
My Skills and Competencies
Customer Service Specialist
Data Analyst
Social Media Manager
Certificates
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My Experience and Education
2019
-
2024
MOVATE ICT
(Workforce Analyst)
I manage employees attendance. Check their time sheet everyday. Check on their every minutes status. Send off employees to take their breaks and lunch in timely manner to make sure we have enough coverage per interval. Doing end of day reports such as attendance, site performance, employees score card etc.
2024
-
2024
House Searcher PH
(Social Media Manager)
Responsible for organizing corporate or private events for companies or individuals. Their duties include meeting with clients to discuss their needs, maintaining partnerships with vendors and caterers and overseeing the set-up, execution and cleanup of events.
2016
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2018
Teleperformance
(Complaint Manager)
Assist business customer who raised complaint with his overall experience with our service. Doing end to end assistance to those customer in need. Doing analysis what to offer to retain them with the service. Acknowledged customer frustration and help assure I could be their solutions.
2023
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2024
CJF SNACK BAR
(ADMIN STAFF)
As an admin staff at a franchising company, I manage inventory, oversee staffing, and coordinate with mall administrators. My role includes assisting with permits, handling HR-related tasks, and conducting business analysis to support overall operations and growth.
My Services
Data Analyst
I interpret complex data, uncover trends, and provide actionable insights to drive informed business decisions.
Admin Assistant
I streamline operations, manage schedules, and support franchisees to ensure smooth, efficient running of the business.
Social Media Manager
I turn brands into digital stars with innovative content and engaging. Let’s boost visibility and drive growth together!