2014
BS in Information Technology
Laguna State Polytechnic University
More Info About Me
I've been with the BPO industry for more than 2 years. We have KPI's that we need to reach and before phone handling we undergo training and product knowledge. I already handled Healthcare and Sales account. Responsible for delivering outstanding customer service. Handles inbound and outbound calls through the use of proactive customer service and call control techniques.
My Skills and Competencies
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2023
Akademeo Educational Consultancy Services
(Admin Manager)
• Admin Tasks
• Marketing/Social Media Manager
• Billing
• Customer Service
2018
-
2023
Buyingph
(Real Estate Agent / Social Media Manager)
• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.
• Maintain and update listings of available properties
• Promote sales through advertisements, open houses and listing services
• Display and market real property to possible buyers
• increase exposure through social media platforms
• Build, run, and scale Facebook ad campaigns (upload content, audience building, adjusting ad settings, etc.)
2018
-
2020
Hinduja Global Solution
(Healthcare Service Representative)
• Responsible for delivering outstanding customer service.
• Handles inbound and outbound calls through the use of proactive customer service and call control techniques.
• Handles healthcare account.
2015
-
2018
ACS Manufacturing Company
(Warehouse Staff)
• Coordinates with staff on the supplies with suppliers for the production of specific products in the company.
• Monitors and micro-manages all data in reference to volume received and disposed from the warehouse, submitted by the Warehouse staff.
• Consolidates daily, weekly and monthly reports, submitted by all the staff and is then submitted to the Managers for review and audit.
• Meets and exceeds expectations on workload needed, overtimes and accuracy demanded by the work.
My Services
Real Estate Agent
Build, run, and scale Facebook ad campaigns (upload content, audience building, adjusting ad settings, etc.)
Customer Service Representative
Responsible for delivering outstanding customer service.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.