2013
Bachelor of Science in Civil Engineering
Cebu Technological University
About Me
Hello! My name is Anna Liza "Ann" Salgarino, a 32-year-old professional from Mandaue City, Cebu. I’m married and a proud mother of two.
My journey began in Civil Engineering, but I found my calling in operations, where I could combine structure with service. Over the years, I’ve developed a wide-ranging skill set in administrative support, including organizing data for easy retrieval, scheduling meetings and managing deadlines. My experience spans across diverse industries, where I’ve consistently delivered dependable, high-quality support to enhance daily operations.
With a sharp eye for detail, strong organizational abilities, and a quick adaptability to new tools and systems, I’m committed to exceeding expectations and making a positive impact within every team I join.
I look forward to the opportunity to connect and contribute to your continued success.
My Skills and Competencies
Problem Solving Skills
Data Collection
Data Analyst
Data Entry Specialist
Communication Skills
Research and Analysis
Customer Service
Customer Support
Quality Analyst
Collections Specialist
Performance Specialist
Flight Reservation Agent
Certificates
My Experience and Education
Apprenticeship
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Present
LeadConnects
(Lead Generation Specialist/Email Marketer)
Identify target markets and ideal customer profiles.
Use tools like Apollo.io, Salesql, LinkedIn and other Social Media platform.
Gather contact information (emails, phone numbers, LinkedIn profiles).
Create and send personalized cold emails or LinkedIn messages.
Part-time
-
Present
Debog Automations
(General Virtual Assistant)
Virtual Assistance & Administrative Support
Upwork Proposal Writing
Lead Generation Tasks (LinkedIn and Apollo.io)
AI-Content Creation
Project Management tool (ClickUp)
2020
-
Present
Synchrony Global Philippines (Synchrony Financial)
(Performance Specialist/Collections Representative)
Manage a variety of tasks, including organizing data for easy retrieval, scheduling meetings and managing deadlines.
Monitoring and evaluating employee and team performance to ensure adherence to company guidelines and quality standards.
Collaborating with other team members on various projects.
Entering data from various sources (such as paper documents, excel, forms or online input) into the company’s database or management system.
Gather and analyze data related to performance, quality and efficiency.
Ensure that employees are equipped with the tools and knowledge to improve their performance.
2014
-
2020
Wipro Philippines
(Quality Analyst/Customer Service-Reservations Representative)
Evaluate agent performance using specific evaluation criteria, including customer satisfaction, adherence to scripts, tone, resolution time, and problem-solving ability.
Conduct one-on-one coaching sessions to help agents achieve performance improvement and meet quality expectations.
Provide regular updates to leadership regarding performance trends, challenges, and successes.
Serve as a point of contact for agents to clarify quality-related concerns or queries.
Supporting Leadership with Strategy Implementation.
Maintain records of quality assessment, feedback provided to agents, and any corrective actions taken.
Conducting periodic refresher sessions on quality guidelines and customer service best practices.
Reporting non-compliance issues and working with the team to mitigate risks.
Monitoring customer interactions to ensure that agents are resolving issues effectively and providing a positive experience.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics. Data Validation, Data Retrieval, Organizing Files
General Virtual Assistant
Administrative Support, Email Management, Travel Planning, Customer Service, Social Media Management
Lead Generation
Responsible for identifying and cultivating potential customers (leads) for a business's products or services.
Testimonials
Mildred Judy L****
Thank you for all the time and effort you have exerted in making our recent visit to the Philippines meaningful and productive. We take with us a multitude of insights, feedback, suggestions that we will definitely process thoughtfully in order to help our One Sync***ny Collections experience. You are a valuable member of our team. Keep up the focus as we reach new heights of performance delivery. Salamat and ingat!
Susy Zini****
Thank you for all the work you do thru and year on Governance and Regulatory, the reflection of your work is showed good results as we went thru exams, audits and customer experiences. You keep our business safe and well governed and that is immensely valued. Fa**al Uddin Mir SVP, Global Collections, Recovery and Operational Solutions.
Genevieve Partricia Go******
You manage to go above and beyond for every piece of job that you do. Great work! The effort you put into everything you do makes everyone inspired. Thank you for your contributions and excellent teamwork in the recently concluded Faisal Hub visit in Cebu. From: She_la S_r_fi_a, C__l R_y_la, L_i De V__a and M_ra E_tr_pi_an
Lai De *****
Our heartfelt gratitude for your exceptional efforts in ensuring a smooth and functional CX Operations while the Front-line-Leaders were away during the Tech and Ops Impact Conference. Thank you for your hard work!
Sheila M**** Ser*****
A heartfelt thank you for your participation in our CX VIP Visit last May. Your presence and contributions were invaluable in making the event a resounding success. Looking forward to continuing our collaboration and achieving great things together. From the CX Cebu Leadership Team
James Al***
Thank you for an exceptional June and for covering for the PCMs during the BISIG, Strategy Planning Events this June. Your flexibility is beyond compare and we appreciate it!
Lai De *****
You continuously find ways to get your work done- well done- for Syn***ny and for your teams. I appreciate your hardwork and dedication everyday. Your thoughtful and intentional leadership lead us to excellence. The work you do is important and so appreciated. Sync***ny is a great place to work because we have YOU.
James Al***
Thank you for your commendable effort and in exemplifying the Syn***ny Values! Keep up the good work.
Lai De *****
The achievements of an organization are the results of the combined effort of each individual. You are a critical piece in the success of Collections Cebu. Continue to be an individual who adds value to the company to develop our employees and to make Syn***ny stronger as a whole. Thank you for all that you do!
James Al***
Thank you for holding down the fort while I was away. I am always impressed by the superb work you do, and this time is no exception.
Jan Bryan Es****
Thank you for being an amazing PS Partner, Ann! You are definitely someone that I and the rest of the team can rely on.
Ke*** Jimenez
Hi Ann! Thank you for your partneship. We trully appreciate your support in covering the Manage on Duty responsibilities while the exempts are out for Strategic Planning. We're looking forward to continued success together. Best Regards, Collections Leadership Team.