2024
Civil Engineering-Undergrad
Southern Mindanao College
More Info About Me
My name is Anna, and I am a 23-year-old professional with extensive experience as a customer service representative. I have dedicated myself to my work and now I am seeking to make a transition from the BPO industry to becoming a Virtual Assistant.
My Skills and Competencies
Technical Skills
Adaptability and Problem-Solving
Data Entry
Organizational Skills
Certificates
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My Experience and Education
2023
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2024
Capital One Philippines
(Customer Service Rep)
I am a dedicated frontline agent responsible for managing both inbound and outbound calls, focusing on providing exceptional customer service and addressing various inquiries regarding credit card matters. My primary duty involves assisting customers with general questions and providing assistance in managing their credit card accounts. Furthermore, I play a vital role in safeguarding our customers' financial well-being by promptly identifying any unauthorized or fraudulent charges on their credit cards, thus preventing any potential financial loss.
2022
-
2023
Teleperformance
(Customer service Rep)
I specialize in fraud account management and offer professional assistance through both inbound and outbound calls. My primary objective is to help customers identify and resolve any unauthorized charges or cases of fraud associated with their bank accounts and debit cards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping
Promote companies' products and services by developing copy for websites, social media, marketing materials.