2003
Computer Secretarial
De Lasalle John Bosco College
More Info About Me
Hi! I'm Annabel, throughout my career, I’ve had experiences for Customer Service for 13 years. These experiences have led me to growing my skills and knowledge and I’m looking for the next step in my career through exploring the world of being an Amazon Virtual Assistant.
My job experience has taught me the importance of accuracy and attention to details. I am able to triage urgent tasks, important tasks and nice-to-do tasks. You will find my enthusiasm for this field and the likes with strong interpersonal communication skills combined with determination and discipline makes me an excellent choice for the job.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2021
Genpact Phils. Inc.
(Customer Service Representative / IT Service Desk)
● Conducted business over the phone or through email. Resolved issues with products and services for Coca-Cola related concerns like password reset, request activation for any applications and troubleshooting.
● Solved customer’s claims and disputes for their debit prepaid cards and make sure to clear out everyday workloads and SLA’s given.
● Answered billing concerns for Citibank credit card holders and helped file for any disputed transactions.
2013
-
2016
EXL Service Phils. Inc.
(Customer Service Representative)
● Dispatched road side services like towing, tire changes, jumpstarts and lockouts to all Allstate insurance members that are enrolled to roadside assistance program.
● Handled enrollment for newspaper subscriptions in the US like Chicago Tribune and New York Times.
2010
-
2013
Aegis Services Phils. Inc.
(Customer Service Representative)
● Booked hotel reservations for all Hilton Hotels and Hilton Branded Hotels around the world.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.