2019
Bachelor of Science in Hospitality Management
Polytechnic University of the Philippines
Who is Angelica as a freelancer?
I am 24-year old freelancer from Manila, Philippines with a Bachelor's Degree in Hospitality Management. Certainly pro-active, reliable and creative team player.
I worked in various companies for the past years, such as; business process outsourcing, consulting groups and administrative NGO's, which contributed in my knowledge as a Virtual Assistant.
I can also provide marketing and technical support from what I have studied throughout my education and work experiences which includes; social media and accounts handling, bookkeeping, data entry works and content creation.
Skill sets
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2022
Pegatron Corporation
(Factory Worker / Automation Engineer (Assembly - PLC Control))
Responsible for the maintenance of mechanical machines, maintaining, testing, rebuilding and repairing electric motors, transformers, switchgear and other electrical apparatus and the welfare of the related job in fixing and making production lines in the factory set up. Furthermore, exploring and implementing new ways to automate systems. Design and test automation equipment and processes. Programming new automated components and identifying quality issues and writing reports. Also, eliminates defects and errors with product and software development and lastly, collaborating with other business units.
2019
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2019
City Garden GRAND Hotel
(Food and Beverage Cashier)
Handled orders at the counter, receive payments and present change to customers. Attend to customers with complaints and questions, give certain information regarding products and services, take orders, and process returns. Ensures a role in sales which is a big part of my job. On top of that, manages the register, including all credit card and cash operation during work hours.
2016
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2017
SPI Global CRM
(Customer Service Representative)
Handled a seasonal account during Holidays particularly. Trained, studied and made calls to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Attended to customers' inquiry regarding the account we were handling, made sure that customers had the convenient purchasing the products and provided accurate, valid and enough data using the appropriate methods or tools by the company. Market to customers like promotions and discounts to generate sales lead. And most importantly, follow communication procedures, guidelines and policies.
Expertise
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.