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Hotel and Restaurant Management
Rizal College of Taal
More Info About Me
Hi I'am Angielica Macalindong you can call me Jhie. I'am 29years old a Professional from Philippines. Prior to work as Receptionionist and Customer Service Representative i'am familiar with Google Workspace and administrative task.
In my Receptionist and Customer Service Representative Role I learned my Organizational skills and attention to details to ensure smooth operation and giving good customer service from setting reservation, appointments to managing correspondence, I pride myself on being reliable and efficient support system from my colleagues.
I consider myself as a very motivated person and driven individual with passion for continuous growth and learning, I'am confident that i have the skills and knowledge required to be your ideal partner in achieving your goals and objective.
With a Passion for learning i'll assure you that i'm willing to adopt new challange. I'm eager to shown my multiple skill set to contribute positively to any project.
Let's concatenate and explore how we can be conspire to achieve your goals.
My Skills and Competencies
executive assistant
medical va
Social Media Management
Data Entry
Content Creator
Administrative
Certificates
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My Experience and Education
2022
-
2024
Stage Lounge Event
(Receptionist)
• Welcome and check-in guests, making a warm and professional first impression.
• Kindly and promptly address guest inquiries, requests, and concerns.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable
assistance.
• Reduced waiting times through effective time and resource management.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Prioritized tasks to maintain reliable service throughout peak times.
• Maintained accurate and up-to-date records for smooth handovers.
• Signposted other services where appropriate using industry knowledge and contacts
2022
-
2022
247.ai Philippines
(Customer Service Representative)
• Answered customer telephone calls promptly and improved on-hold wait
times.
• Handled customer complaints, providing appropriate solutions to guarantee positive
outcomes.
• Assisted customers with varying questions using product knowledge and service
expertise.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution
techniques.
• Managed [Number]+ daily calls, taking orders and escalated cancellations.
• Processed inbound customer calls, providing information on service or product upgrades.
2018
-
2020
SOLAR SEA RESORT AND HOTEL
(Receptionist)
Greet all guests and assist them with check-in and check-out
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them
appropriately
• Answering, screening and forwarding incoming phone calls Perform a variety of administrative
and
clerical tasks.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.
pens,
forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the
reception desk
(monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Respond to all guest questions and requ
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Medical VA
I'm highly organized, detail-oriented, and committed to maintaining high standard with patient care
Executive Assistant
Familiarity with current technologies, like desktop sharing and cloud service.