2012
BS in Business Administration major in Marketing Management
Palawan State University
More Info About Me
I am a person who is driven by self-motivation, determination, and capable of working under pressure. I
have a clear, logical mind, with a practical approach to problem solving, and a drive to see things through completion. I enjoy working on my own initiative or in a team. I am reliable, trustworthy, hardworking and eager to learn new skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2024
KMC Mag Solutions Inc
(Renewals Representative - Zoom Video Communication Inc)
• Engage Zoom partners about their renewals to retain as much business as possible
• Engage customers who may be at risk of canceling due to customer satisfaction issues and / or threat of competitor
• Evaluate accounts that have been flagged as at-risk based on usage metrics, and facilitate internal conversations to drive customer retention
• Keep up-to-date notes on significant risk situations for proper forecasting.
• Other operational tasks that are related to the Renewal's team day to day business
• Effectively work cross-functionally with CSMs, Sales, Engineering, Support, and Executives.
2017
-
2020
Service Source International Philippines, Inc.
(Renewal Sales Representative - Aruba Networks, a Hewlett Packard Enterprise)
• Responsible for demonstrating the value and benefit of our complex client’s products and services through customer engagement, with primary focus on selling and/or renewing contracts, revenue retention motions (products/service contract renewals, extension, upsell and expansion).
• Achieve revenue-based quota by selling renewals/products/services. May offer upsell opportunities when applicable.
• Works with established clients within a dedicated territory
• Masters knowledge and technical understanding of products and services to effectively assess client needs and requirements
• Guides customers through onboarding after purchase and promote strategic adoption of product(s), enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer’s time to value.
• Initiates steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
• Manages competitive external pressure and effectively handle objections to retain customers
• Manages high volume of customer contacts through phone and email each day – majority of communication is outbound
• Effectively partner and build strong relationships with both internal and external stakeholders to ensure customer expectations are met
• Maintains the customer management system (CRM) to ensure all relevant data is captured in a timely manner
2014
-
2017
Concentrix CVG Philippines Incorporated
(Senior Customer Service Representative - Cisco Systems Inc. Partner Focus Team)
• Fixes and creates client quotations for new or renewal of services
• Coordinates directly with partners or client requests via an email platform or through outbound calls
• Responds to partner inquiries by understanding requests; reviewing previous inquiries and responses; gathering and researching information; assembling and providing resolution; verifying partner’s understanding of information and answer.
• Prepares, consolidates and sends reports to the assigned partner for updates and additional data requirements
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.