2017
Bachelor of Hospitality Industry Management
Cagayan State University Andrews Campus Tuguegarao City
Get To Know Me
I'm Angelu Morales, a business owner, Social Media Manager, and Graphic Designer, also specializing in Data Entry and Virtual Support. I help businesses grow their digital presence through strategic content creation, visually compelling graphics, and well-managed social media platforms.
As a business owner myself, I understand the importance of consistency, branding, and efficiency. That’s why I offer not just creative services, but also reliable back-end support like data entry and admin tasks to keep your operations running smoothly.
With a strong eye for design, attention to detail, and a results-driven mindset, I’m here to help brands stand out online while staying organized behind the scenes.
My Skills
Areas of Expertise
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
Employment History
A summary of my roles, responsibilities, and accomplishments over the years.
2022
-
2024
Samantha’s Steamboat Philippines
(Manager of Tuguegarao Branch)
• Oversee daily food production and ensure efficiency in all operational areas.
• Maintain the highest standards of food safety, hygiene, and quality.
• Manage employees, delegate tasks, and foster a positive work culture.
• Monitor inventory, control costs, and maximize resource utilization.
• Build and maintain strong relationships with supplier and customers.
• Implement marketing strategies to grow sales and brand presence.
• Analyze business performance, identify improvement area, and take corrective actions.
• Ensure compliance with industry regulations and legal requirements.
• Oversee equipment maintenance and facility upkeep.
• Make strategic business decisions to ensure long-term growth and sustainability.
2018
-
2021
Gasoline Station
(Supervisor)
Daily Operations Oversight
• Supervise the overall operation of the station, including fuel dispensing, cashiering, and store sales (if applicable).
• Ensure proper opening and closing procedures are followed.
Staff Management
• Supervise pump attendants and cashiers
• Assign shifts, manage schedules, and monitor attendance.
• Train new employees on safety, customer service, and station procedures.
Customer Service
• Resolve customer concerns and complaints quickly and professionally.
• Monitor service quality and ensure a friendly and efficient environment.
Sales Monitoring & Cash Handling
• Oversee daily cash collection and verify end-of-day reports.
• Ensure accurate pricing and POS (point-of-sale) transactions.
• Assist in preparing daily sales reports and bank deposits.
Fuel Inventory Management
• Monitor fuel stock levels and coordinate fuel deliveries.
• Ensure accurate fuel dispensing and prevent fuel losses or pilferage.
Safety and Compliance
• Enforce safety protocols for fuel handling and emergency procedures.
• Ensure the station complies with environmental, fire, and government regulations.
• Conduct regular safety checks on pumps and other equipment.
Facility Maintenance
• Ensure cleanliness and proper maintenance of the entire gas station.
• Report and coordinate repairs for broken pumps, signage, or other equipment.
Reporting and Documentation
• Maintain logbooks for shift changes, fuel deliveries, and incidents.
• Submit reports to station manager or owner as required.
Marketing and Promotions
• Implement promotions or special offers as directed by management.
• Motivate staff to upsell services (like car wash, oil change, or convenience items
2025
-
N/A
Laundry
(Operator Management)
Daily Operations Management
• Oversee all washing, drying, ironing, and folding operations.
• Ensure timely processing and delivery of laundry items.
• Monitor machine performance and schedule maintenance when needed.
Staff Supervision
• Assign tasks and supervise laundry staff (attendants, sorters, pressers).
• Provide training on equipment use, safety protocols, and service quality.
• Manage shift schedules and monitor employee performance.
Customer Service
• Address customer inquiries, complaints, and special requests.
• Ensure proper handling of garments and customer preferences.
• Maintain quality control and satisfaction standards.
Inventory and Supplies Management
• Monitor and restock detergents, fabric softeners, packaging, and other materials.
• Keep records of supply usage and place orders as needed.
Equipment Monitoring
• Ensure all machines are clean, functional, and well-maintained.
• Coordinate with technicians for repairs and preventive maintenance.
Health and Safety Compliance
• Enforce hygiene and safety procedures in the work area.
• Ensure all employees follow proper sanitation practices.
Reporting and Recordkeeping
• Track daily production, machine usage, and laundry volume.
• Maintain logs for customer orders, billing, and delivery schedules.
Cost Control and Efficiency
• Monitor utility usage (water, electricity) to reduce waste.
• Optimize labor and machine time to improve productivity.
Service Development
• Suggest service upgrades, promotions, or process improvements.
• Implement customer loyalty programs or upsell opportunities.
My Services
From strategy to execution — I’ve got you covered.
Social Media Management
Building strong online presence through creative campaigns, engaging content, and strategic social media growth.
Data Entry
Input, update, and maintain accurate data into databases, spreadsheets, or systems.
Content Creator
Transforming ideas into scroll-stopping visuals and stories that spark engagement and build communities