2022
ABM (Accountancy, Business and Management
Eusebio High School
More Info About Me
I’m a dedicated and resourceful professional with 3 years of experience in the BPO industry, specializing in customer service through inbound/outbound calls, back office tasks, and live chat support. As a high school graduate and a proud mother, I’ve mastered the art of multitasking, time management, and delivering high-quality service even under pressure. Currently transitioning into the virtual assistant space, I bring a strong work ethic, excellent communication skills, and a passion for helping others. My experience handling customer inquiries, loyalty programs, and administrative tasks makes me a great fit for remote support roles. I’m eager to grow in the VA field and provide reliable, efficient, and organized support to clients and businesses.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
ResultsCX
(Customer Service/ Sales Representative)
Experienced Customer Service Representative with a demonstrated history of supporting customers through inbound and outbound calls, live chat, and back-office operations.
Skilled in assisting customers with new service activations, service changes, and confirming service transfers. Adept at providing support for loyalty and rewards programs, ensuring high levels of customer satisfaction and retention.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.