2022
ABM (Accountancy, Business and Management
Eusebio High School
More Info About Me
I’m a dedicated and resourceful professional with 3 years of experience in the BPO industry, specializing in customer service through inbound/outbound calls, back office tasks, and live chat support. As a high school graduate and a proud mother, I’ve mastered the art of multitasking, time management, and delivering high-quality service even under pressure. Currently transitioning into the virtual assistant space, I bring a strong work ethic, excellent communication skills, and a passion for helping others. My experience handling customer inquiries, loyalty programs, and administrative tasks makes me a great fit for remote support roles. I’m eager to grow in the VA field and provide reliable, efficient, and organized support to clients and businesses.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Appointment Setter
Certificates
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My Experience and Education
August 2022
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December 2025
ResultsCX
(Customer Service/ Sales Representative)
Experienced Customer Service Representative with a demonstrated history of supporting customers through inbound and outbound calls, live chat, and back-office operations.
Skilled in assisting customers with new service activations, service changes, and confirming service transfers. Adept at providing support for loyalty and rewards programs, ensuring high levels of customer satisfaction and retention.
February 2023
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December 2025
ResultsCX
(Data Entry/Lead Generation)
Lead Generation Support – SymComm
Worked behind the scenes pulling customer info from SymComm and turning it into ready-to-call leads for the outbound team. Made sure all details were correct and complete so agents could make smooth, effective calls. Helped keep the lead list organized and up-to-date.
April 2024
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July 2025
ResultsCX
(Chat Representative/Back Office)
Chat Support Representative – Rewards
Chatted with customers to help them fix rewards issues like missing points, login troubles, and redemption errors. Shared clear instructions, solved problems quickly, and made sure each customer felt supported and satisfied.
Back Office / Ticket Support – Rewards
Handled customer tickets about rewards issues like missing points, account updates, or redemption errors. Reviewed accounts, fixed problems, and worked with other teams when needed to make sure everything was sorted out.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.