Blank
Mass Com
Adamson University
More Info About Me
Accomplished Senior Customer Service and Sales Representative with over 7 years of experience in providing outstanding customer support and driving significant sales growth. Demonstrated success in managing key accounts, resolving intricate issues, and crafting strategies to boost customer satisfaction and loyalty. Skilled in leading teams, mentoring new representatives, and applying best practices to enhance service quality and sales effectiveness. Dedicated to utilizing excellent communication abilities and extensive industry knowledge to support organizational success and create a positive, efficient work environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
Everise
(Sales Specialist(Angi.com))
Perfected assertive selling methods.
Developed expertise in assertive selling approaches.
Managed a high volume of inbound and outbound calls to schedule appointments.
Describes products and services clearly and persuasively to customers to encourage sales
transactions.
Continuously evaluate and identify opportunities to drive process improvements that positively
impact our client and its customers.
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and
educate customers where applicable regarding products and services.
2016
-
2020
FIS Global
(Senior Customer Service Specialist(Sprint Telcom))
Developed a strong working knowledge of Sprint Telecom products and offerings.
Developed a thorough understanding of the company’s processes and protocols.
Effectively communicated with coworkers and supervisors.
Maintaining the highest levels of honesty and dignity.
Worked well independently and on a team to solve problems.
Helped to meet and exceed quarterly goals.
Served as a friendly, hardworking, and punctual employee.
Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
Mastered aggressive sales strategies.
My Services
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.