2015
Bachelor of Science in Business Administration
STI College – Quezon Avenue
More Info About Me
My name is Angelo, and I am 29 years old. I am a hardworking and dedicated professional with a strong background in customer service and administrative support. I take pride in delivering excellent service in every role I take on.
I have experience as a Customer Service Representative specializing in hotel reservations, where I assist guests with bookings, modifications, and special requests while ensuring a seamless and satisfying experience. Additionally, I have worked as an Administrative Assistant in medical records, managing patient files with accuracy and confidentiality to support smooth healthcare operations.
Beyond my professional experience, I am a former Youth Leader in the Catholic Church in the Philippines, where I developed leadership, communication, and organizational skills. My background in leadership and service has shaped my work ethic, making me highly adaptable and committed to excellence in any industry.
My Skills and Competencies
Chat Support
Outbound and Inbound Calls
Certificates
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My Experience and Education
April 2018
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March 2021
Carista Et Labora (www.caritasetlabora.com)
(Administrative Assistance – Medical Records)
Provide administrative support in managing and maintaining medical records, ensuring accuracy, confidentiality, and compliance with healthcare regulations. Assist in organizing, updating, and retrieving patient files while coordinating with medical staff to facilitate smooth record-keeping processes. Handle clerical tasks such as data entry, document filing, and correspondence to support efficient healthcare operations.
January 2024
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Up to present (March 2025)
Foundever (https://foundever.com/)
(Customer Service Representative - Hotel Reservations)
Handle inbound and outbound reservations for hotel guests, ensuring a seamless booking experience. Provide exceptional customer service by assisting guests with inquiries, modifications, cancellations, and special requests. Utilize hotel reservation systems to manage bookings and process payments. Address guest concerns and escalate issues when necessary to ensure customer satisfaction. Maintain knowledge of hotel policies, promotions, and local attractions to offer personalized recommendations.
My Services
Social Media Manager
Strategy, Marketing, Social Media Advertising, and Enagagement
Data Encoding
Encoding data base, reports, and analysis.
Outbound and Inbound calls
Handling client inquiries and requests, finding prospective clients or customers.