2005
BS Hotel and Restaurant Management
Philippine Women's University
I AM YOUR NEXT VIRTUAL ASSISTANT!
Hi! I am Angellie and you can call me ALI.
I've been working in the operations of customer/hospitality industry for 15 years in a fast pace environment. With these solid years, I would always want to learn and explore new things. I worked in the industry both in managerial and administrative management. I am goal-oriented, hardworking, resourceful, has an eye for detail with a high level of professionalism and integrity. I am bubbly and optimistic gal who appreciates music and movies.
I am ready to work for you! Cheers!
My Skills and Competencies
Executive VA
Data Entry
Administrative Task
Customer Support
Certificates
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My Experience and Education
2023
-
2024
Sea Edge Motel, Canada
(Night Auditor and Front Desk Receptionist)
- Verify posted entries to guest and non-guest accounts.
- Balance all front office accounts.
- Resolve room status and rate discrepancies.
- Review guest credit transactions against established limits.
- Generate operational and managerial reports.
2021
-
2022
McDonald's Canada
(Shift Manager)
-Implemented of QSC
-Implemented assigned support activities related to Sales Building, Employee relationship and achievement of targets during Shift Management.
- Supervised employee in ensuring aligned restaurant operations and standard procedures.
- Employee Engagement
- Ensure Government Safety and Security regulatory requirement is being followed.
2007
-
2020
Jollibee Foods Corporation
(Restaurant Manager-Assistant Manager)
-Over-all in charge of the Total Quality Delivery
-Strategic Over-all Business Management; Over-all accountable for Restaurant’s performance
-Effective Feedback Management System assurance:
1. Conduct Root Cause Analysis and Implementation of Corrective Action Plans
2. Implemented Customer Relationship Building Programs
3. Leading and Directing delivery of in-store Human Resource Strategy
Assistant Restaurant Manager
1. Day-to-Day store operations management- Overall store operation & Production/Service areas improvement of store operational processes
2. Development and Implementation of Food, Service, Cleanliness plan
3. Directly responsible in developing & generating reports associated with the management
and operations: Inventory Management, Cost Management, Food Quality
4. Define and implement Crew Management and Developmental plans; Defining store crew
headcount requirement
My Services
Data Entry / Web Researcher
Conducts research on a wide range topics, ensuring all data information is correct and reliable
Executive VA & Administrative Task
Managing scheduled appointments, organization of calendar, managing email and handling travel arrangements.
Customer Support
Addressing customer inquiries and concerns via email or chat platforms.