I'm a highly motivated individual with a strong work ethic and a passion for providing excellent support. While I may not have extensive experience as a virtual assistant, I have attended trainings that can help me be knowledgeable about this field. I am a quick learner, detail-oriented, and passionate in everything I do. I am confident in my ability to manage tasks efficiently, communicate effectively, and will contribute to the success of the company.
Cebu Technological University - Main Campus
Address customer concerns, including order status, order changes and initial delivery time commitments
Provide the highest level of customer service to both external and internal customers
Evaluate issues and discrepancies as communicated and work on resolving them
Accurate and timely entry and processing of after sales orders
Conducts surveys by doing outbound calls to respondents to gather opinion and information.
Collects and studies information about customer, sales trends, products and services to develop future marketing plans.
Responsible for maintaining, inspecting and proposing measures to correct and improve an organization's final products in order to meet established quality standards
Maintains strong overall quality control of surveys adhering to reliability, accuracy of data entered, performance and customer expectation.
Provides specific feedback to agent on areas that they need to work on and acknowledge good points
Conducts surveys by doing outbound calls to respondents to gather opinion and information.
Collects and studies information about customer, sales trends, products and services to develop future marketing plans.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.