2021
Hotel and Restaurant Services (Tourism) with Bookkeeping
St. Xavier’s School of Arts and Sciences
More Info About Me
Trustworthy representative with practical experience and dedicated work ethic.
Self-motivated to consistently provide results in line with stringent targets and deadlines. Responsible Team Lead and SME, passionate about delivering outstanding quality and service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Facebook Ads Management
Certificates
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My Experience and Education
2023
-
2024
Concentrix
(Team Lead Trainee)
Customer focused leadership, successfully contributing to customer profits by improving team efficiency and productivity.
Proactive and excited to partner with like- minded individuals to achieve goals.
2022
-
2023
Concentrix
(Subject Matter Expert)
Handled complex problems and issues by understanding root causes and implementing solutions.
Provided analytical support for new product development and programmer implementation.
Prepared statements detailing operational detail and key performance indicators.
2022
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2022
Concentrix
(Customer Service Representative || Analyst)
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Addressed customer service inquiries quickly and accurately.
Assisted customers with product-related questions, feedback and complaints.
Resolved customer queries over email.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Facebook Ads Manager
Published and scheduled organic and non-organic posts using different social media platforms.