N/A
BSN and Midwifery
Riverside College
Experienced Executive Assistant and Data Entry Specialist
With 4 years of experience as an Executive Assistant and Data Entry professional, I possess a strong command of:
1. Calendar Management - I am an expert in scheduling, meeting coordination, and travel arrangements.
2. Communication - I have clear and effective communication across all levels.
3. Data Entry - I have accurate input, exceptional attention to detail, and database management.
4. Software Proficiency - I have expertise in Microsoft Office Suite, Google Workspace, CRM Tools, and project management tools.
Contact me today to discuss your administrative support needs.
My Skills and Competencies
Data Entry
Social Media Management
Medical Virtual Assistant
Lead Generator
Real Estate Virtual Assistant
Executive Assitant
Certificates
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My Experience and Education
2021
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2024
ResolvedCx (VA)
(Virtual Assistant)
• We are selling incontinence products such as pull-ups, pads, and Guards for Men
• We are using Web-based tools like Gladly and H2
• Answering phone calls to process their orders, move shipping dates, create Refund Request or Returns
• We are using Excel sheets most of the time to input our calls and cross-sell
• We are also cross-selling products like Vitamins and Mineral, Bed pads, and even CBD products
• Assigned to chat support as well most of the time to help with the chat support queue
• Attending meetings and training with the client on how to better improve our skills in handling phone calls and chat inquiries
March 2022
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November 2022
Custodia Seniors Support
(Virtual Assistant)
• Inbound and outbound calling
• Setting up an appointment for the customer using Google Calendar
• Replying to emails and chatting using the intercom
• Attending meetings with the client
• Measuring the size of the customer's lawn, window, gutter, etc.
• Setting up an assessment using Google Calendar
• Lead generation
2020
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2020
Remotask Reviewer
(Virtual Assistant)
I am assisting and annotating LIDAR technologies and other technologies related to robots and computers at Silicon Valley where it is home to many start-up and global technology companies.
2019
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2020
VXI Global Holding - Davao City
(Customer Service Associate (Comcast Cable Account))
• Resolved billing questions. Helping solve billing issues and taking payments. Set up new accounts and manage current accounts.
• Assists customers in paying their bills online using their Credit/Debit Cards and Checking Accounts.
• Help customers set up payment extensions.
• Help customers in locating the nearest stores available in the area.
• Account activations.
• Add new devices to an existing account.
• Upgrading customer services such as cable, internet, and phone services.
• Sending technicians to the customer’s home if the problem was not resolved over the phone
• Pitching for Sale.
2013
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2015
Teleperformance - Bacolod City
(Universal Specialist (Time Warner Cable Account))
• Assist customer concerns mainly with their Cable, Internet, and Phone Services.
• Provide excellent technical assistance for basic phones, advanced phones, power outages, and network issues.
• Help customers make a payment over the phone through Credit/Debit Cards and Checking Accounts.
• Account activations. Add services to their home.
• Assisting customer to troubleshoot their services.
• Sending technicians to the customer’s home if the problem was not resolved over the phone
• Upgrading customers customer’s services.
• Pitching for Sale.
2021
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2013
Transcom - Bacolod City
(Cable Technical Specialist (Comcast Cable Account))
• Assisting customers how to trouble if they cannot see pictures on their TV screen
• Assisting customers on how to order movies using their remotes.
• Assisting customers on how to set up a TV guide for their TVs as well as parental controls.
• Responsible for sending technicians if the issues can’t be resolved over the phone.
• Changing customer’s reservations to their desired dates for technician visits.
2021
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2021
Teletech - Bacolod City
(Billing Specialist (Charter Cable Account))
• Resolved billing questions. Helping solve billing issues and taking payments. Set up new accounts and manage current accounts.
• Assists customers in paying their bills online using their Credit/Debit Cards and Checking Accounts.
• Help customers set up payment extensions.
• Help customers in locating the nearest stores available in the area.
• Account activations.
• Add new devices to an existing account.
• Upgrading customer services such as cable, internet, and phone services.
• Sending technicians to the customer’s home if the problem was not resolved over the phone
• Upgrading customers customer’s services.
• Pitching for Sale.
March 13, 2014
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Present
Plant Based Pros / RestaurantandMore
(Sale Representative)
• PlantBasedPros & Restaurananddmore sell a wide variety of Kitchen Equipment all across the US
• At the start of my Shift I made sure that I was able to Log into both CRM (Tawk And Grasshopper)
• Opening my email to check any sales inquiries
• Answering phone calls through Grasshopper
• Answering chat through Tawk
• We also have a sales tracker to list down all our inquiries from the previous days – on that tracker, we can check if we already responded to the customer's inquiry.
• Most customers will call, chat, or send us an email asking for the availability of the unit, the lead time, and a quote request.
• For Availability and Lead Time we call or email the vendor. Ex. TurboAir, Everest, Atlar Air, Beveraage Air, etc
• For quote we have to create a quote and send it to the customer’s email.
• Customers can purchase and pay through Credit Cards, Debit cards, and PayPal.
• We have to make sure that all sales leads will be responded to within the day.
• We are also working on the back end of the two websites using “Magento”
• On the back end we process orders.
• We also send customers tracking info and receiving instructions to the customer using the backend of the two websites.
• We are also adding and approving new brands/products for both websites and making sure it has good quality images, presentable listings, or descriptions, as well as making sure that each item has a Spec Sheet.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Research
Search the Internet for information on a wide variety of topics.
Executive Virtual Assistant / Calendar Management / Email Management
Supporting executives during the preparation and execution of reports as well as playing an essential role to meetings.