BSN and Midwifery
Riverside College
With 4 years of experience as an Executive Assistant and Data Entry professional, I possess a strong command of:
1. Calendar Management - I am an expert in scheduling, meeting coordination, and travel arrangements.
2. Communication - I have clear and effective communication across all levels.
3. Data Entry - I have accurate input, exceptional attention to detail, and database management.
4. Software Proficiency - I have expertise in Microsoft Office Suite, Google Workspace, CRM Tools, and project management tools.
Contact me today to discuss your administrative support needs.
Riverside College
• We are selling incontinence products such as pull-ups, pads, and Guards for Men
• We are using Web-based tools like Gladly and H2
• Answering phone calls to process their orders, move shipping dates, create Refund Request or Returns
• We are using Excel sheets most of the time to input our calls and cross-sell
• We are also cross-selling products like Vitamins and Mineral, Bed pads, and even CBD products
• Assigned to chat support as well most of the time to help with the chat support queue
• Attending meetings and training with the client on how to better improve our skills in handling phone calls and chat inquiries
• Inbound and outbound calling
• Setting up an appointment for the customer using Google Calendar
• Replying to emails and chatting using the intercom
• Attending meetings with the client
• Measuring the size of the customer's lawn, window, gutter, etc.
• Setting up an assessment using Google Calendar
• Lead generation
I am assisting and annotating LIDAR technologies and other technologies related to robots and computers at Silicon Valley where it is home to many start-up and global technology companies.
• Resolved billing questions. Helping solve billing issues and taking payments. Set up new accounts and manage current accounts.
• Assists customers in paying their bills online using their Credit/Debit Cards and Checking Accounts.
• Help customers set up payment extensions.
• Help customers in locating the nearest stores available in the area.
• Account activations.
• Add new devices to an existing account.
• Upgrading customer services such as cable, internet, and phone services.
• Sending technicians to the customer’s home if the problem was not resolved over the phone
• Pitching for Sale.
• Assist customer concerns mainly with their Cable, Internet, and Phone Services.
• Provide excellent technical assistance for basic phones, advanced phones, power outages, and network issues.
• Help customers make a payment over the phone through Credit/Debit Cards and Checking Accounts.
• Account activations. Add services to their home.
• Assisting customer to troubleshoot their services.
• Sending technicians to the customer’s home if the problem was not resolved over the phone
• Upgrading customers customer’s services.
• Pitching for Sale.
• Assisting customers how to trouble if they cannot see pictures on their TV screen
• Assisting customers on how to order movies using their remotes.
• Assisting customers on how to set up a TV guide for their TVs as well as parental controls.
• Responsible for sending technicians if the issues can’t be resolved over the phone.
• Changing customer’s reservations to their desired dates for technician visits.
• Resolved billing questions. Helping solve billing issues and taking payments. Set up new accounts and manage current accounts.
• Assists customers in paying their bills online using their Credit/Debit Cards and Checking Accounts.
• Help customers set up payment extensions.
• Help customers in locating the nearest stores available in the area.
• Account activations.
• Add new devices to an existing account.
• Upgrading customer services such as cable, internet, and phone services.
• Sending technicians to the customer’s home if the problem was not resolved over the phone
• Upgrading customers customer’s services.
• Pitching for Sale.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Supporting executives during the preparation and execution of reports as well as playing an essential role to meetings.