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Bachelor of Arts in English Language Studies
Polytechnic University of the Philippines
More Info About Me
A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2022
Results Cx
(Sales Representative)
- Converting leads into sales and responsible for up-selling for premium and long term packages.
- Handles incoming calls from customers regarding subscription status, renewal, cancellation with an objective to maximize subscriber retention.
2020
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2021
Alorica
(Benefit Advocate for Healthcare Account (Customer Service Representative))
- Benefit Advocate for Healthcare Account
- Respond and resolve customer's inquiries and concerns.
- Provides assistance with benefits education, eligibility and claims, financial spending accounts and correspondence.
- Contact care providers on behalf of the customer to help with appointment scheduling or connections with internal specialists for assistance
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Customer Service
Provides excellent customer service experience.