2016
Bachelor of Arts in English Language
Visayas State University
More Info About Me
Detail-oriented Virtual Assistant with almost 5 years of experience. I always strive to achieve the highest standard possible, at any given task and any situation. I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with multiple projects, tasks and priorities at the same time.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
JUNE 2022
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AUGUST 2022
PURDY AND FIGG
(Customer Satisfaction Manager)
Assist customers.
Email management.
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing the value.
Analyzing customer data to improve customer experience.
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience.
Improve onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Handled and resolved customer requests and complaints.
APRIL 2021
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NOVEMBER 2022
CLEAN PRO GUTTER CLEANING
(Administrative Assistant)
Communicating with Technicians asking updates if they were able to do the cleaning today or would reschedule.
Invoice sending
Uploading photos sent by technicians after doing the cleaning. Vendor Onboarding and Vendor Vetting.
Recruitment
Collections
FEBRUARY 2020
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MARCH 2021
CONVERT WIRE
(Outbound Sales Representative)
Calling home owners asking if they would be interested in selling their homes.
Asking them qualifying questions and then set appointments for them to talk to a Real Estate Agent.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.