2007
Bachelor of Science in Nursing
Arellano University Manila
More Info About Me
I was inspired by my younger sister to enter freelancing and be a virtual assistant to offer my services to clients. I've been with the BPO/ Business Processing Outsourcing Industry for almost 12 years under a Financial account that promptly resolved customer inquiries, requests and complaints. Offering excellent customer experience & providing one time resolution, and now certified freelance bookkeeper.
Good natured, can work independently & ability to work in a team setting and be supportive to the team members. I am keen to details, being accountable to clients account confidentiality to mitigate risk. Ability to prioritize & manage time effectively.
My Skills and Competencies
Social Media Management
QuickBooks VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2022
Wells Fargo International Solutions LLC- Philippines
(Account Resolution Specialist)
• Works in a professional and customer centric and high-volume environment taking Inbound, outbound & manual calls (overdraft pre-charge off & charged off accounts) utilizing an auto dialer or direct dialer system to initiate customer contact and determine the reason of delinquency.
• Mitigating Risk by adhering to policies and procedures as well as local, state, and federal regulation.
• Provides exceptional service while being empathetic while evaluating customer’s situation by providing solution in negotiating payment options and settlement
2011
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2017
Teleperformance Philippines- TPPH- CRM INC
(Customer Service Representative)
• Taking Inbound, outbound calls for Early, Mid and High Delinquency accounts, utilizing predictive and manual dialer to initiate customer contact and determine the reason of delinquency.
• Provides exceptional service by providing solutions in processing payments, negotiating repayment, prequalifying deferments, and process forbearance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks VA
Track expenses, manage cash flow & create invoices.