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University of San Carlos South Campus
More Info About Me
Results-driven customer service and sales professional with over 15 years of experience in customer support, virtual assistance, administrative support, and sales. Adept at managing customer inquiries, scheduling appointments, cold calling, upselling, and ensuring high client satisfaction. Experienced in CRM systems, e-commerce operations, booking, and dispatch coordination, with a proven ability to drive sales and improve operational efficiency.
Recognized for strong organizational skills, multitasking ability, and dedication to continuous learning. Skilled in handling inbound and outbound calls, managing customer accounts, and using technology to enhance service delivery and sales performance.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2025
Freelance
(Virtual Assistant | Sales & Customer Service)
● Provided remote support to a Canadian ISP, handling customer inquiries, technical
support (Level 1), and sales transactions.
● Managed sales pipelines, conducted cold calling campaigns, and scheduled real estate
and insurance business appointments.
● Upsold additional services and products based on customer needs, maximizing revenue
generation.
● Administered e-commerce operations, including dropshipping, inventory management,
order fulfillment, and influencer marketing.
● Organized and managed dispatch and booking services for industries such as cleaning,
interpreting, and limousine services.
● Conducted SMS and email campaigns for lead generation and customer outreach.
● Handled administrative tasks such as email management, calendar scheduling, data
entry, and document preparation.
2008
-
2018
BPO Industry
(Customer Support & Sales Specialist)
● Provided top-tier customer support across industries including telecommunications, retail
banking, sales, and transportation.
● Handled inbound and outbound calls, resolving customer concerns and inquiries while
maintaining high satisfaction ratings.
● Conducted cold calling and appointment setting for sales campaigns, ensuring a steady
pipeline of potential clients.
● Consistently met and exceeded sales targets through upselling and cross-selling
techniques.
● Managed customer accounts, processed transactions, and provided after-sales support
to ensure customer retention.
● Worked with CRM systems to track customer interactions, update records, and generate
reports for business insights.
● Collaborated with teams to improve processes, reduce handling time, and enhance
overall service quality.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.