Hey I am Angelica

About ME

Hello! I’m Angelica, a Customer Service Representative with six years of experience in providing exceptional support and ensuring customer satisfaction. I thrive on helping others and resolving issues effectively.

Recently, I completed training as an Executive Assistant, where I gained skills in organizational management and executive support. This combination allows me to understand the needs of both clients and executives.

I am passionate about continuous improvement and am eager to bring my skills to new challenges.

Angelica P. Tabat
Cagayan de Oro City, Philippines
angelparedes1992@gmail.com
Freelancer
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My Skills and Competencies

Executive Assistant
Email Management
Chat Support
Customer Service

Certificates

EA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
Undergraduate
Bachelor of Arts in Psychology

The Bachelor of Arts in Psychology provides students with a comprehensive understanding of human behavior, mental processes, and the factors that influence them. This program covers key topics such as developmental psychology, cognitive processes, social behavior, and research methodologies. Through coursework and practical experiences, students develop critical thinking and analytical skills, preparing them for careers in various fields such as counseling, social services, human resources, and research. The program emphasizes a liberal arts education, fostering effective communication and a deep understanding of diverse perspectives.

2021 - 2024
YaYa Creations
(Customer Service Representative)

As a Customer Service Representative in the e-commerce sector, I am responsible for providing exceptional support to customers throughout their shopping experience. My role involves addressing inquiries related to product availability, order status, and return policies, ensuring that customers receive timely and accurate information. I handle customer complaints and resolve issues efficiently, striving to turn challenges into positive experiences. Additionally, I assist customers with navigating the online platform, process orders, and manage account inquiries. By staying informed about current promotions and product offerings, I can provide tailored recommendations to enhance customer satisfaction. My commitment to excellent service helps foster loyalty and contributes to the overall success of the e-commerce business.

2020 - 2021
Concentrix
(Email / Chat (Tech Support))

As a Tech Support Specialist, I am responsible for delivering exceptional technical assistance to customers using our innovative gaming products. My role involves diagnosing and resolving technical issues related to hardware and software, guiding customers through troubleshooting processes, and ensuring they have a seamless experience with our products. I manage customer inquiries by providing clear, accurate information and support, while staying updated on the latest technologies and product features. Additionally, I maintain detailed records of customer interactions, promote relevant services and upgrades, and gather feedback to improve customer satisfaction.

2018 - 2020
Teleperformance
(Customer Service Representative)

As a Customer Service Representative, I am responsible for providing exceptional support to customers by addressing inquiries related to telecommunications products and services. I diagnose and resolve customer issues efficiently, manage accounts by processing updates and service activations, and stay informed about offerings to provide accurate recommendations. Maintaining detailed records of customer interactions is essential, as is promoting and upselling services based on customer needs. Additionally, I gather customer feedback to enhance satisfaction and collaborate with other departments to ensure a seamless customer experience.

My Services

Chat Support

Providing real-time chat support to enhance satisfaction and optimize service, ensuring quick and effective resolutions.

Customer Service

Great customer service is marked by professionalism, patience, and a strong focus on meeting our clients' needs.

Executive Assistant

Professional responsible for managing the schedules and communications of key executives in their company.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cagayan de Oro City,
Philippines
Email :
angelparedes1992@gmail.com


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