2013-2014
Associate in Multimedia Technology
University of Makati
More Info About Me
Hi! Angelica Sia is my full name, but you can call me Angel for short. I presently reside in Sta. Manila, Ana. I earned an Associate in Multimedia Technology degree from the University of Makati. I've been working in the BPO industry for approximately eight years. I've handled various accounts, local and international.
I've taken a variety of paid and free courses in my field, including Social Media Management.
I'm passionate and professional about helping businesses, small or large, excel in their social media marketing and bring the brand to life. I can help you connect with your current and future customers, represent your brand professionally and with fun in different Social Media Platforms, generate leads and transform them into sales, and utilize everything you have!
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
IBEX GLOBAL
(Customer Service Representative (Inbound Voice))
Account handled: FEDEX
Role: Assist customers in tracking their packages. Process case report for modification/investigation related to their package. Scheduling appointments pick up for packages (business/residential customers). Provide efficient information for their inquiry (store address, office hours) and ordering supplies (envelope, box, etc.).
2019
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2021
Alorica Ph
(Technical Support Representative (Inbound Voice))
Account handled: ATT Uverse
Role: Assist customers with step-by-step troubleshooting of their internet/phone/cable that is not working. Processing replacement or scheduling technicians if necessary. Resetting att email password and helping them log in.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.