2012
Bachelor of Science in Hotel and Restaurant Management
St. Paul University
More Info About Me
I am an experienced TaskUs subject matter expert and looking for an opportunity to fully utilize and expand my skills and knowledge. I am also a mother of two wonderful children who keeps me motivated & excels at what I do.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
TaskUs
(Subject Matter Expert)
-Provides knowledge, resources and information to billing agents.
-Manage & solve billing account issues and concerns of the team in a fast paced environment.
-Facilitates classes for new hires to train them the processes and techniques for them to determine suitable solutions for billing account concerns.
-Works as the bridge between client and billing agents with escalations and proposes resolutions and a learning plan to the agent.
-Established and maintains an online data access of new and updated processes.
-Ensures that the team observes account’s quality standards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.