2018
BS Applied Mathematics
University of the Phillippines – Los Baños
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
E-TELECONNECT INC
(DIRECTORY ASSISTANCE)
- Frontline representative who handles incoming calls from customer seeking specific telephone
listing, including business, government, or residential numbers.
- Telephone Operator that assists customers in dialing a phone number and providing
troubleshoot when needed.
- Relay Services Agent that will relay conversations on behalf of callers who are deaf, hard of
hearing, and/or speech disabled, i.e. a TTY user.
2023
-
2024
NEXTVAS INC
(CUSTOMER SERVICE REPRESENTATIVE (HEALTHCARE ACCOUNT))
- Provided excellent customer services through multiple transactions with prospective
customers, current customers, pharmacies, and insurance via email, chat, and phone calls.
- Filed Prior Authorizations on behalf of the patients using CMM or outbound calls to insurances.
Processing of requests and booking of appointments with health provider through MDI and
Healthie.
- Performed data entry tasks in order to monitor the payments and subscriptions of patients.
2021
-
2021
M-POWER SOLUTION
(DATA EXPERT)
-Conducted lead generation and skip tracing to create data that serves as the backbone of the
company.
-Extracts and consolidates data from different sources, then converts the data based on the
client’s required format.
-Audits the outputs of teammates for quality control.
-Developed VBA in Excel to automate most of the processes with just a couple of clicks, resulting
in quicker and more accurate performance for the team.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.