2017
College of Commerce and Business Administration, Major in Marketing
University Of Sto. Tomas
More Info About Me
I have 3yrs work experience in Customer Service and Administrative Tasks and 1yr experience in Social Media Management. My most recent position was as a Social Media Manager for a local online business. In this role, I was responsible for overseeing all marketing for the company on Facebook and Instagram. My responsibilities included monitoring and responding to customer comments, creating new content for social media platforms, scheduling posts, and optimizing graphics so they would perform well on a variety of platforms. I can deliver and amplify content, both from the brand and its community. In addition, I am skilled in customer support which has taught me how to understand and prioritize customer issues, how to manage multiple tasks at once, and how to communicate effectively with others.
My Skills and Competencies
Customer Support
Content Writing
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
October 2020
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December 2021
Online Business
(SOCIAL MEDIA MANAGER - FREELANCER)
•Manage social media account
•Content Creation
•Copywriting
•Engager/ Customer Support
June 2019
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October 2020
MacroAsia Airport Services Corporation
(PASSENGER SERVICE AGENT)
• Checks accurate documentation of departing passengers
• Preparing documents needed for departure and arrival flights
• Providing excellent customer service for passengers
• Providing accurate flight information, restrictions, and regulations to passengers
June 2017
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April 2019
SM Supermalls – Shopping Center Management Corporation
(LEASING ASSISTANT)
• Addressing tenant concerns and queries based on standard process
• Emails and calls communication to clients
• Generate reports to Top Management
• Handles almost 1,000 business brands nationwide
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Content Creation
Content Creation is a craft where professionals create visual content to communicate messages.
Data Entry
Ensuring information is documented and presented accurately.