2012
Associate in Information Technology
Systems Plus College Foundation
More Info About Me
I am angelica joy 27, from the Philippines. i am currently working as a chat and sales administrative in a worldwide software company for 3+ years.
I enjoy a cup of coffee at the start and end of my day and watch good netflix movies. travelling to different places is one of hobbies even i am at home I would convince my family to go on a trip especially when it’s my rest day. i am well-mannered professional, mom and a teacher to my child and would love to grow more.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Majorel Philippines Inc.
(Chat/Phone and Email Support for Microsoft Store EMEA Region)
▪ Respond to customer queries in a timely and accurate way, via phone, email or chat.
▪ Update our internal databases with information about technical issues and useful discussions with
customers
▪ Monitor customer complaints on social media and reach out to provide assistance
▪ Inform customers about new features and functionalities
▪ Gather customer feedback and share with our Product, Sales and Marketing teams
▪ Identify customer needs and help customers use specific features
▪ Build sustainable relationships and trust with customer accounts through open and interactive
communication
▪ Meet personal/customer service team sales targets and call handling quotas
▪ Keep records of customer interactions, process customer accounts and file documents
▪ Follow communication procedures, guidelines and policies
2020
-
2020
Global Scaffolding and Formworks -Doha, Qatar
(Secretary for Area Manager)
▪ Support all internal and external HR related inquiries or requests.
▪ Maintain digital and electronic records of employees.
▪ Serve as point of contact with benefit vendors and administrators.
▪ Assist with the recruitment process by identifying candidates, performing reference checks and issuing
employment contracts.
▪ Maintain calendars of HR management team.
▪ Oversee the completion of compensation and benefit documentation.
▪ Assist with performance management procedures.
▪ Schedule meetings, interviews, HR events and maintain agendas.
▪ Coordinate training sessions and seminars.
▪ Produce and submit reports on general HR activity.
▪ Process payroll and resolve any payroll errors.
▪ Complete termination paperwork and exit interviews
2019
-
2020
Safe Travel and Tourism W.L.L – Doha Qatar
(Travel Agent/Holidays Consultant)
▪ English Proficiency – Written and Oral Communication
▪ Basic Arabic and French language skills (both in conversation level)
▪ Public relations and social marketing
▪ Computer Literacy (Windows / Microsoft Office & MacOS)
▪ Basic Accounting and Financial Literacy
▪ Numeracy and Problem Solving
▪ Ample knowledge in Research and Analytical Techniques and Methodologies
▪ STATA® Statistical Software Literacy
▪ Extensive knowledge in hotel & airline flight reservations systems (AMADEUS)
▪ Extroverted, Intuitive, Thinking, and Judging (ENTJ) personality where workplace efficiency, clear
communication, and the desire to succeed in circumstances are unrivalled.
▪ Time Management and Multi-tasking
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.