2019
Accountancy, Business and Management
Dapdap High School (Senior High Grad)
I love coffee! Wouldn't start the day without a cup of it.
5 years customer service expert in the BPO industry, handled different accounts like sales support, customer service and data analyst . Thrive at reputable companies such as Sutherland Global Services, iQor and upwork.com, by contributing exceptional problem-solving skills and an unwavering commitment to client satisfaction. I am a fast learner, highly motivated, detail- oriented, eager to learn new skills and have new opportunities. I can do multitasking, I prioritize meeting deadlines without compromising the accuracy and quality of my work. Furthermore, I've gained extensive knowledge and insights into providing outstanding customer service by anticipating customer needs.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service Associate
Graphic Designer
Certificates
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My Experience and Education
2023
-
2025
Sutherland Global Services
(Customer Service Representative)
•Travel Account
Help customer book or reserve various aspects of their vacation or work travel, such as
tours, activities, car rentals, private or shared transfers and transportation.
Assisting customer, suppliers, partners, other travel agent to find most suitable activity or
transportation for their clients, moreover offer other opportunities that clients can take
during their travel.
•Amazon Account
Assist customer regarding their audiobooks technical issues, inquiries, recommending
bestselling titles, troubleshooting their app that they use for their audiobook, provide
benefits of their membership and offering the best plan they could have.
2021
-
2022
upwork.com
(Freelance- Data Encoder)
Encode US License Plate from image into the data system toensure information
is accurately processed. Input data that isn't readable to the system and identify thecorrect
department of the plate.
2020
-
2023
RMS COLLECT PHILS.INC. (an iQor company)
(Customer Service Representative)
Contact the customers and make an account verification, using the system
access the details of customer’s account. Assist core agents to locate and contact customers to
follow up their payment status. Core agents are the one responsible for resolving overdue bills,
collecting payments and resolve outstanding balances.
My Services
Customer Service Associate
Respond to customer inquiries through phone, email, or chat. Troubleshoot issues, process refunds. Upsell or cross-sell.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry Specialist
Inputs, updates, and manages data in digital systems, ensuring quality and consistency.