2012
Bachelor of Science in Information Technology
Informatics International College
More Info About Me
A diligent, meticulous, and self-driven individual with seven years of experience in the telecommunications industry and one year and four months in the banking industry. Possesses shown administrative, organizational, and communication abilities. a track record of efficiency and the capacity to pick up any computer application or office file system quickly and easily.
I have always loved the adventure of travel — the unknown, something different, something new. I enjoy the thrill of it all, the sense of adventure that comes with finding a new place, a new language, new money, and all the tiny difficulties that come with it. When I travel, I am more impulsive and live in the present rather than the past or the future. Part of the pleasure is acting impulsively and saying "yes" to almost everything.
My Skills and Competencies
Social Media Expert
Graphic Designer
Data Entry Specialist
Content Creator
Certificates
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My Experience and Education
2021
-
2022
BDO UNIBANK INC.
(Sales Team Leader)
-Receives leads from BDO office thru SFTP
-Segregate carded and non-carded leads
-Upload to auto dialer
-Consolidation of call out status of agents
-Weekly Performance Report to Partners
2021
-
2021
BDO UNIBANK INC.
(Sales Team Leader / DIRECT SALES TEAM)
-Receives leads from BDO office thru SFTP
-Segregate carded and non-carded leads
-Assign and distribute to call out agents
-Consolidation of call out status of agents
2018
-
2020
GLOBE TELECOM, INC.
(TEAM LEAD (PRE-SCREENERS) BPO –INBOUND)
-Receives documents from Sales for distribution to Pre-screeners for pre-screening, system checking, encoding to the system.
-Responsible for consolidation of End of day report
-Day to day monitoring of team and individual productivity
-Provides daily coaching to agents to drive performance and
-Handling customer complaints via email
My Services
Graphics Designer
I develop visual concepts with computer software. Your future visual storyteller with the goal of engagement at a glance
Social Media Management
I will be responsible for growing your audiences on social platforms like Facebook, Twitter, LinkedIn, and Instagram.
Data Entry / Web Researcher
I will help you prepare, compile and sort documents for data entry. I will also check source documents for accuracy.
Content Creator
I will create, review and edit content for your company which will be published on your websites and social media pages.
Testimonials
April Villota
It was a pleasure working with Angel. I had a few requests with short deadlines, and she easily completed them all thanks to her quick response. She consistently checks in, is a fantastic communicator, and took the initiative to make sure that whatever chores I needed were completed.
Karen Mamangun
Excellent working relationship with Angel. In a very short period of time, she finished everything I asked of her. I strongly advise hiring her to assist you!